Cleo vs. SPS

Don't settle for slow onboarding and unreliable support

Cleo delivers end-to-end B2B integration, complete with no-code trading partner onboarding, direct back-office integration, AI-powered issue resolution and exceptionally responsive support.

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Where Organizations See SPS Commerce Fail

SPS's one-size-fits-all approach forces your business to rely on their timelines, tools, and support—leaving you with:

Slow Onboarding
Delayed services team that rarely match the urgency your business requires
Limited Visibility
Minimal insight into operational performance that includes outdated dashboards.
Delayed Support
Slow response times leaving you in the dark with unresolved issues.
Inconsistent Pricing
Hidden fees for mapping, changes, and basic support with unpredictable costs.

Why Businesses Are Switching to Cleo

Cleo replaces SPS's "black-box" with a “glass-box” approach—giving you full transparency and control over your integration environment with your choice of services.

No-Code Onboarding
Accelerate time-to-value with Cleo’s pre-built integrations, powerful AI-assisted EDI mapping and no-code approaches so you can onboard partners in hours.
Real-time Visibility
Track every supply chain integration, process, or transaction. Optimize operations with dashboards, proactive alerts, and scorecards.
Responsive Support
Rely on Cleo’s 24/7 support team that is responsive, reliable, and committed to your success with a guaranteed 1-hour response time.
Predictable Pricing
Know what you’re paying for and when with completely transparent pricing, with no surprise charges or nickel-and-diming.

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See Why Lunchskins Ditched SPS

"Our previous EDI provider, SPS Commerce, presented multiple inefficiencies, and we needed a solution that truly understood our business and could support our operations effectively..."

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The False Promises Behind SPS

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The Differences Are Plain to See.

Experience faster onboarding & take control of your B2B integrations with Cleo.

Cleo Achieves Real Results

Discover how Cleo has transformed businesses like yours.

94% Reduction in SLA Error Rate

Verst Logistics chose Cleo Integration Cloud for it's EDI and API needs, leading to ability to say "yes" to more of API requirements and EDI mandates, all while lowering their SLA error rate from 4% to .24%.

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Onboarding New Partners in Less Than 3 Days

New partners would take up to eight weeks to onboard before switching to Cleo. Now, they reduced their onboarding time by 95% down to less than three days per partner onboarded.

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90% Reduction in EDI Issue Resolution Time Spent

Duraflame chose Cleo to help mitigate any risks that peak season brings to their B2B integration strategy. They're now spending less time resolving EDl issues and more time focusing on bringing on new business.

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Here's what Cleo customers say about their previous EDI experience…

The names of the users are removed to protect the identities of the users.

Cleo Customer

"Every time a document fails it has to be retransmitted, going against our transaction count. It is in their best interest to keep the platform broken.”
Cleo Customer

“We are not allowed to touch anything within a map. We have to open a ticket, request an update to a map, go into a queue, wait days to get a response, wait for the update then have to test with TrueCommerce. There is a lack of urgency and we can't afford to wait when there is an 856 SLA with Amazon.”
Cleo Customer

“Cleo has provided much greater flexibility across our critical operational systems. With EDI and API capabilities in a single toolset, the ease of data transformation, and the increased automation through Cleo, we are laying the required foundational elements for our business to properly operate at a global level."

Discover more Cleo comparisons

See how Cleo’s supply chain orchestration platform stacks up against other B2B integration solutions.

Platform Capabilities

Whether you're just starting your EDI & API automation journey or managing complex enterprise workflows Cleo Integration Cloud has the capabilities you need to orchestrate your supply chain.