Operate EDI your way — with Cleo experts when you need them
Cleo Managed Services helps teams reduce the operational burden of EDI with 24/7/365 expert support, flexible service models, rapid partner onboarding, faster issue resolution, and visibility across critical partner transactions.
Choose the operating model that fits your team: self-service control, fully managed operation, or a blended model that combines your visibility with Cleo’s integration expertise.
Learn how Cleo experts help keep EDI operations moving
Managed services should not mean losing control or visibility. Cleo gives teams access to EDI and B2B integration experts while keeping critical operational context inside the same platform that powers modern EDI and supply chain orchestration.
Watch how Cleo’s managed services approach helps teams simplify implementations, respond faster, and operate EDI with more confidence.
Break free from traditional black-box EDI support
Traditional managed services can leave teams waiting, guessing, or disconnected from their own trading partner operations. Cleo is designed to give you the expertise you need without sacrificing transparency, flexibility, or control.
Visibility, not black boxes
Maintain insight into transaction history, order processing, SLA management, support tickets, and real-time operational data.
Control and flexibility
Switch between fully managed, hybrid, and self-service models as your business and internal capacity change.
Faster issue resolution
Use Cleo’s tech-enabled managed services, proactive alerting, and expert coordination to resolve errors faster.
Rapid partner onboarding
Leverage Cleo’s EDI/B2B experts to onboard trading partners, support testing, and manage changes post-production.
Expert-backed EDI operations with platform visibility
Cleo’s managed services team brings deep EDI and B2B integration experience to onboarding, monitoring, issue resolution, mapping updates, change management, and ongoing optimization.
Get expert help without giving up the transparency and control needed to run business-critical partner workflows.
faster error resolution than resolving solely in-house.
combined years of B2B integration experience across the team.
global EDI/B2B support for monitoring, onboarding, testing, and changes.
Cleo experts can help with:
- Trading partner onboarding, testing, and production readiness
- Map creation, mapping updates, and partner requirement changes
- EDI/API transaction monitoring and issue resolution
- Post-production changes, upgrades, and ongoing optimization
- Flexible responsibility models as internal resources evolve
- Cleo AI and platform visibility to support faster exception management
Choose the EDI operating model that fits your team
Your EDI operating model should adapt as your team, partner network, and transaction complexity change. Cleo gives you options without forcing a platform change.
Self-service
Build and manage your integrations using Cleo’s platform while keeping direct internal control over workflows.
Managed service
Let Cleo experts handle EDI operations, monitoring, onboarding, issue resolution, updates, and support.
Blended support
Keep control where you want it and rely on Cleo expertise where your team needs added capacity or specialization.
Self-service, managed service, or hybrid — choose the model that fits your team
Gourmet Foods started with self-service EDI, moved to fully managed services, and now uses a hybrid model that gives the team flexibility to do some work in-house while leaning on Cleo experts when needed. Hear why that flexibility matters as EDI demands grow.
What customers say about Cleo Managed Services
Cleo customers use managed services to shift integration burden, accelerate onboarding, resolve issues faster, and keep mission-critical partner transactions moving.
Cleo’s team helped us move all this complex integration work out of our in-house data center in favor of a Managed Services approach where we entrust Cleo to do the onboarding, the map creation – everything.Rich McNaught, Senior Director of IT, Brother International
Cleo's support - Managed Services and their ops/implementation teams are great. Very patient and great with questions/follow-up.Verified G2 User
The Cleo team has been extremely flexible on working through our needs with us and finding appropriate solutions. They have been quick with development and have provided great support throughout the process.Aimee K., G2 Reviewer
From onboarding to optimization, Cleo experts help keep EDI moving
Cleo Managed Services supports the full EDI operating lifecycle — not just one-time setup or break/fix support.
Why teams choose Cleo over traditional EDI managed services
Get EDI expertise without giving up visibility or control.
Tell us where your team needs support — onboarding, mapping, monitoring, issue resolution, platform operations, or a blended model. We’ll help you identify the right managed services path.
What we can help you map out
- Which service model fits your internal resources
- How to reduce onboarding, mapping, and issue-resolution burden
- Where Cleo AI and platform visibility can improve support operations
- How to scale from managed EDI to broader supply chain orchestration
Talk with a Managed Services specialist
Complete the form and a Cleo team member will follow up.
EDI Managed Services FAQs
What are EDI managed services?
EDI managed services help businesses operate, monitor, support, and optimize EDI and B2B integration workflows with help from external experts. Cleo Managed Services can support onboarding, mapping, transaction monitoring, issue resolution, updates, and ongoing operations.
Can we switch between managed service, blended support, and self-service?
Yes. Cleo supports flexible service models so customers can move between self-service, managed service, and blended support as their business needs and internal resources evolve.
Will we lose visibility if Cleo manages EDI for us?
No. Cleo Managed Services is designed to provide transparency and visibility through Cleo Integration Cloud, including transaction history, order processing, SLA management, support tickets, and real-time operational data.
What hours does Cleo’s managed services team operate?
Cleo’s managed services team operates 24/7/365, helping monitor integrations and support business-critical partner workflows even outside normal business hours.
How does Cleo AI support managed services?
Cleo AI and platform visibility can help detect abnormal transaction patterns, classify errors, support guided resolution paths, and give teams more context for faster issue management.