Cleo Services
Partnering with Cleo Integration Cloud (CIC) shields your organization from integration complexity by blending the CIC Platform with our services offerings. Our industry-leading solutions manage and maintain EDI, API, and B2B integrations even in the most demanding business environments.
YEARS OF INTEGRATION EXPERIENCE & EXPERTISE
FASTER ISSUE
RESOLUTION
CUSTOMER SUPPORT
NPS SCORE
Service Options for Every Business Need
SELF-SERVICE
Take advantage of your in-house integration team with self-service capabilities to design, develop & maintain integrations on the CIC platform. You are responsible for transactional monitoring, exception management, and product support. Cleo is responsible for the CIC platform, including updates, fixes, and enhancements.
MANAGED SERVICES
Depend on our Cleo Services team for EDI outsourcing. We handle the transactional monitoring & operational support of integrations. With a Services Package Add-On, our team also handles net new Design Time work, including building incremental maps, business process templates, & up to 5 concurrent integration requests in a business-as-usual phase.
BLENDED SERVICES
Take advantage of your in-house integration team with self-service capabilities to design, develop & maintain integrations on the CIC platform. You are responsible for transactional monitoring, exception management, and product support. Cleo is responsible for the CIC platform, including updates, fixes, and enhancements.
SELF-SERVICE
Cleo Integration Cloud: Rich Integration Environment Designed for Exceptional Agility & Control
Cleo Integration Cloud gives back full integration control. With a rich self-service integration environment, our platform brings full-featured self-service integration capabilities to design, build, and optimize end-to-end business processes. Your team can orchestrate elegant dataflows, update maps, and quickly make changes to backend integrations through a low-code development experience that puts your team in the driver’s seat.
TAKE BACK CONTROL
Reduce reliance on specialized services with fully realized self-service integration that puts you in the design-time driver’s seat
MAXIMIZE BUSINESS AGILITY
Low-code development to easily manage integration change requirements & evolving business desmands to stay ahead of SLAs
ELIMINATE THE SUPPORT QUEUE
Integration command over your business processes, maps & data flows so you no longer need support to make changes on your behalf
REDUCE MANUAL TOUCHPOINTS
Powerful runtime automation takes care of end-to-end business processes & integration to eliminate errors and decrease cost
PROFESSIONAL SERVICES
EDI Services Expertise to Maintain Business Continuity & Optimize Operations
Cleo Professional Services provides one or more of our in-house subject matter experts to be part of an organization’s integration operations staff.
Cleo experts work under the customer’s direction to run API, EDI, MFT, and/or other integration processes - augmenting existing staff and skillsets to ensure business continuity.
INNOVATIVE TECHNOLOGY
Experienced API, EDI services & MFT experts, trained by Cleo
BUSINESS
FOCUS
Laser-focused on business continuity & customer satisfaction
PROJECT VISIBILITY
Periodic reports & documentation to customer executives
PROVEN RELIABILITY
Cleo's methodology offers a measurable & repeatable approach
Over 4,000 Customers Trust Cleo for Their Critical Integrations
Gain Access to SMEs to Support Every Integration Need
MANAGED SERVICES
Cleo Cloud Managed Services Provides Years of Expertise in Data Transformation & Movement
Our teams work 24/7 to complete any design time work that is needed. With offices around the globe, and people working constantly to meet our customers needs, we are able to setup additional trading partners, add or change maps, or service any other customer requests with expediency.
ROBUST
SKILLS
Get the skillset you need to succeed with our team of supply chain industry and B2B integration experts
DEEP
TRANSPARENCY
Eliminate the black box with a single pane of glass for collaborative & faster error resolution
RAPID
GROWTH
Accelerate business growth with rapid partner onboarding and integration change management
Managed Services Packages
CATEGORY |
OFFERINGS |
AIR COVER |
SILVER |
GOLD |
PLATINUM |
TITANIUM |
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RATE |
Hours per year |
20 |
100 |
240 |
600 |
1200 |
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DEVELOPMENT |
Business Process Template |
Phone Guidance Only |
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Unique Map |
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Map Reuse |
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Production Map Change |
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New Connection |
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Change to existing Connections |
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New Partner Mailbox |
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Partner Certificate Management |
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HEALTHCHECK & REPORTING |
Annual Healthcheck |
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Reporting |
Quarterly |
Monthly |
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“We use Cleo Integration Cloud to manage all of our EDI, which is the lifeblood of our supply chain operations. TaylorMade’s relationship with Cleo moves our B2B data transformation 100 percent into the cloud and enables the hundreds of thousands of monthly communications that drive our business.”
Offload the Complexity of EDI & API Integration
How Can We Assist You?
Our support team is eager to ensure that you quickly and continuously enjoy the value of your Cleo products and services. The entire worldwide Cleo Support Team is extremely proud to serve your business.
Depend on our team for 24x7 transactional monitoring and operational support of integrations, including transparent and collaborative exception management to keep your revenue-generating business processes running smoothly.
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