Don't settle for OpenText's legacy managed-service EDI

What you get with OpenText

🅧 Slow Onboarding

Onboarding timelines are often dependent on managed service queues and project scoping.
 

🅧 Limited Visibility

Minimal insight into operational performance, requiring additional modules or service engagement.

🅧 Delayed Support

Slow response times leaving you in the dark with unresolved issues.

🅧 Inconsistent Pricing

Pricing structures may include additional fees for mapping updates, transformations, and managed service.

🅧 Lack of Innovation

OpenText has become a graveyard for B2B integration innovation, where acquired platforms lose momentum, roadmaps stall, talent exits, and customers are left funding legacy maintenance instead of future-ready progress.

🅧 Vendor-Controlled Onboarding

Trading partner onboarding is dependent on a services-led delivery model, introducing queue-based delays and limited throughput. Lack of standardized, reusable integration frameworks and incomplete end-to-end connectivity (EDI to ERP/API) increases implementation timelines and constrains scalability.

🅧 Limited Verification & Visibility

Observability is not natively embedded across the transaction lifecycle. Reporting and analytics require manual configuration, limiting real-time validation of integrations, reducing traceability of document flows, and increasing mean time to detect (MTTD) and resolve (MTTR) issues.

🅧 Inconsistent Support Model

Support operates primarily through ticket-based workflows with variable response times and limited access to system-level diagnostics. This results in delayed root cause analysis, reduced SLA adherence, and gaps between pre-sales expectations and post-implementation service delivery.

🅧 Hard-to-Forecast Cost Structure

The pricing model introduces variable cost drivers—including per-partner onboarding, mapping changes, and transaction volume tiers—making total cost of ownership difficult to model. As integration complexity and scale increase, costs become less predictable and harder to optimize.

Automated Trading Partner Onboarding

Leverage a library of pre-built trading partner integrations, canonical data models, and AI-assisted EDI mapping to accelerate partner enablement. Cleo’s no-code/low-code tooling abstracts transformation logic and communication protocols (AS2, SFTP, APIs), enabling rapid onboarding without dependency on vendor-managed queues or specialized EDI developers.

Real-Time Visibility & Unified Performance Intelligence

Cleo provides event-driven, end-to-end transaction visibility across the full document lifecycle (orders, ASNs, invoices, acknowledgments). A centralized data layer powers role-based dashboards, SLA monitoring, and exception management—enabling proactive identification of failures, automated alerting, and correlation of integration activity to business outcomes like chargebacks, fill rates, and revenue impact.

Responsive, Operationally-Aware Support

Access 24/7 support with defined SLAs, including a guaranteed 1-hour human response time. Cleo’s support model is integrated with platform telemetry, enabling faster root cause analysis across mappings, connectivity, and partner-specific configurations without requiring extensive customer-side debugging.

Four Hands

Discover how Illumina shrunk its EDI onboarding time by 50% with Cleo.

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Verst Logistics

Verst Logistics chose Cleo Integration Cloud for it's EDI and API needs, leading to ability to say “yes” to more API requirements and EDI mandates, all while lowering their SLA error rate from 4% to .24%.

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95% Faster Onboarding

New partners would take up to eight weeks to onboard before switching to Cleo. Now, they reduced onboarding time by 95% down to less than three days per partner onboarded.
 

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Duraflame

Duraflame chose Cleo to help mitigate any risks that peak season brings to their B2B integration strategy. They’re now spending less time resolving EDI issues and more time focusing on bringing on new business.

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QUOTE

"Every time a document fails it has to be retransmitted, going against our transaction count. It is in their best interest to keep the platform broken.”
 

QUOTE

“We are not allowed to touch anything within a map. We have to open a ticket, request an update to a map, go into a queue, wait days to get a response, wait for the update then have to test with TrueCommerce. There is a lack of urgency and we can't afford to wait when there is an 856 SLA with Amazon.”

QUOTE

“Cleo has provided much greater flexibility across our critical operational systems. With EDI and API capabilities in a single toolset, the ease of data transformation, and the increased automation through Cleo, we are laying the required foundational elements for our business to properly operate at a global level."

What is the main difference between Cleo and OpenText?

The primary difference is platform architecture and operating model. Cleo provides a unified integration platform for EDI, APIs, files, and back-office connectivity, while OpenText is often experienced as a portfolio of multiple products assembled over time through acquisitions. For buyers, that typically means Cleo emphasizes consistency, visibility, and flexibility, while OpenText can introduce more fragmentation across tools and workflows.

Why do companies switch from OpenText to Cleo?

Organizations usually switch when they want more direct control over onboarding, better operational visibility, faster issue resolution, and a more predictable cost model. Cleo is designed to reduce dependency on vendor-driven processes by giving teams self-service and hybrid-service options within a single platform.

How does Cleo differ from OpenText for B2B integration?

Cleo supports B2B integration through one platform that can orchestrate EDI, API, file-based, and backend-system integrations together. OpenText can support similar business needs, but the experience is often spread across multiple products and technologies, which may require more coordination and create more complexity for implementation and support.

Does Cleo offer more control than OpenText?

Yes. Cleo offers a blended self-service and managed-services model, so organizations can decide how much they want to own internally versus outsource. With OpenText, customers often rely more heavily on vendor-managed workflows, especially for onboarding updates and mapping changes.