Turn live supply chain data into intelligent action
Cleo Integration Cloud brings integration, operational context, AI-powered insights, and guided execution together in one platform—so teams can see every order, spot risk earlier, resolve issues faster, and improve partner performance.
Move beyond basic EDI monitoring with live order views, proactive chargeback and invoice discrepancy prevention, supplier order management, anomaly detection, conversational AI, intelligent exception management, and actionable scorecarding.
Cleo included in the Gartner® Market Guide for Supply Chain Orchestration Platforms
Learn why supply chain orchestration is becoming essential for connecting partners, applications, data, and workflows—and see how Cleo helps businesses turn ecosystem visibility into coordinated action.
See what is happening, understand what matters, and know what to do next
Traditional integration tools tell you whether a file moved. Cleo gives business and technical teams the operational context to understand how an order is progressing, where risk is building, which partners need attention, and how to resolve issues before they affect revenue, service, or compliance.
Live Order Views
Follow an order across documents, systems, partners, and fulfillment milestones from purchase order through acknowledgment, shipment, invoice, and payment.
A shared, business-friendly view of order status, missing documents, delays, exceptions, and downstream impact—without searching across separate EDI logs and applications.
Chargeback Prevention
Identify compliance risks, shipment issues, document gaps, and timing violations before they turn into retailer deductions or scorecard penalties.
Pre-transmission validation, proactive alerts, root-cause visibility, and corrective guidance that help protect margin and improve retailer compliance.
Supplier Order Management
Monitor the purchase-order lifecycle, supplier responses, fulfillment milestones, and delivery commitments in one connected operational view.
End-to-end supplier order visibility, earlier delivery-risk signals, and proactive exception management that help procurement teams improve on-time delivery.
Invoice Discrepancy Prevention
Validate invoice details against purchase orders, receipts, proof of delivery, and agreed pricing before mismatches become disputes.
Proactive mismatch detection, clear exception classification, and guided resolution that accelerate payment cycles and help reduce days sales outstanding.
AI-Powered Anomaly Detection
Automatically monitor transaction-volume behavior across partners, document types, APIs, and flows to uncover unusual spikes or drops.
A prioritized daily view of silent disruptions based on each flow's historical behavior—without manual thresholds or ongoing rule maintenance.
Conversational AI
Ask natural-language questions about transactions, partners, SLAs, errors, onboarding readiness, and operational performance.
Instant, data-grounded answers that help teams investigate faster, reduce report-building, and turn complex ecosystem data into usable insight.
Intelligent Exception Management
Use AI to classify, consolidate, and organize connectivity, data, and process issues into clear operational categories.
Recommended resolution paths that point teams to the likely root cause, affected rule or field, and next best action—so analysts spend less time triaging and more time resolving.
Scorecarding
Measure partner performance, compliance, transaction health, onboarding progress, and operational outcomes over time.
Actionable scorecards that reveal trends, missed commitments, recurring exceptions, and partners that require attention or improvement plans.
Freight Order Execution
Connect freight tenders, responses, shipment statuses, and invoices to monitor execution from tender through payment.
A shared view of EDI 204, 990, 214, and 210 activity that helps carrier teams identify unexpected freight changes, missing milestones, and invoice timing risk.
Move from disconnected signals to one intelligent operating view
Cleo combines integration data with the context surrounding orders, partners, documents, systems, SLAs, and exceptions—creating a live view that both business and technical teams can act on.
Know exactly where every order stands
Live order views connect the related transactions and milestones that make up an order lifecycle. Teams can see whether the PO was received, acknowledged, released, shipped, invoiced, and completed—and immediately identify missing steps or at-risk commitments.
- Connect related EDI, API, and application events into one order journey
- See document status, timing, partner activity, and fulfillment milestones
- Spot missing acknowledgments, delayed ASNs, invoice gaps, and stalled orders
- Give operations, customer service, finance, and IT a shared source of truth
Prevent avoidable deductions before the transaction leaves your control
Cleo applies retailer requirements and transaction context earlier in the process, helping teams catch missing fields, incorrect values, shipment mismatches, and timing issues before they create downstream compliance penalties.
- Validate outbound transactions against partner-specific requirements
- Identify missing segments, invalid values, timing violations, and process gaps
- Trace recurring deductions back to the source workflow or data issue
- Give teams a recommended corrective path before the penalty occurs
See supplier risk early enough to protect delivery commitments
Supplier Order Management provides end-to-end visibility into the purchase-order lifecycle, bringing supplier acknowledgments, changes, fulfillment milestones, and expected delivery dates into one shared view. Procurement teams can identify risk sooner and coordinate exceptions before they escalate.
- Monitor purchase orders from issue through acknowledgment, change, shipment, and receipt
- Identify missing supplier responses, late milestones, and delivery-risk signals
- Prioritize exceptions by supplier, order value, commitment date, and business impact
- Coordinate next actions with suppliers to improve on-time delivery performance
Stop invoice mismatches before they slow payment
Invoice Discrepancy Prevention proactively compares invoice data with purchase-order terms, receipt or proof-of-delivery records, and agreed pricing. Cleo flags mismatches before they become disputes, helping finance teams resolve exceptions earlier, accelerate payment cycles, and reduce days sales outstanding.
- Validate invoice quantities, pricing, terms, and delivery evidence against the order
- Detect missing receipts, pricing gaps, duplicates, and other mismatch patterns early
- Automatically classify discrepancies and surface the records behind each exception
- Guide teams toward the next resolution step before an invoice enters a dispute cycle
Catch abnormal transaction volume before it costs you
Transaction issues often stay silent until invoices stop flowing, orders disappear, ASNs slow down, supplier responses go missing, or freight activity changes unexpectedly. Cleo learns the normal behavior of each eligible flow and automatically surfaces unusual spikes or drops.
- Detect silent drops from key partners or document flows
- Flag unusual spikes that may indicate duplicates, demand changes, or process risk
- Monitor more partners and document types without building static thresholds
- Prioritize anomalies in a daily exception view so teams know where to investigate first
Ask your supply chain anything—and get an instant answer
Conversational AI gives teams a faster way to explore operational data. Instead of building a report, searching logs, or waiting on another team, users can ask questions in plain English and receive answers grounded in live Cleo Integration Cloud context.
- Ask about order status, partner SLAs, error trends, and transaction volume
- Identify which partners or workflows are currently at risk
- Summarize recurring issues and explain likely business impact
- Turn complex technical data into role-specific operational insight
Turn an overwhelming issue queue into a clear resolution plan
Cleo AI helps teams move beyond one-error-at-a-time troubleshooting. It groups related issues into meaningful categories, consolidates duplicate symptoms, and prioritizes exceptions based on operational impact.
The AI agent then recommends a resolution path—showing analysts where the problem likely originated, what field, rule, map, or partner requirement is involved, and the next action to take.
- Automatically bucket connectivity, data, mapping, and business-process issues
- Consolidate recurring or related errors into a single operational problem
- Prioritize by SLA, partner importance, transaction type, and business impact
- Recommend a step-by-step resolution path and next best action
Measure performance, compliance, and operational health over time
Scorecarding turns transaction and workflow data into an actionable view of partner performance. Teams can compare partners, track improvement, identify recurring issues, and focus conversations on measurable outcomes instead of anecdotal problems.
- Track SLA adherence, acknowledgment timing, document quality, and exception rates
- Measure onboarding progress and production readiness
- Identify recurring compliance issues and underperforming partners
- Use trends to guide corrective action, partner reviews, and operational planning
Protect freight revenue from tender through invoice
Freight Order Execution connects the EDI transactions already flowing through Cleo into one carrier-focused view. Dispatch, operations, customer service, and billing teams can see tender confirmation, shipment progress, missing milestones, and invoice status without monitoring separate queues.
- Connect EDI 204 tenders, EDI 990 responses, EDI 214 shipment statuses, and EDI 210 invoices
- Identify unexpected changes in freight-order activity that may require investigation
- Surface accepted loads with missing shipment-status milestones
- Find delivered loads that may be at risk of missing invoice deadlines
Supply chain orchestration through the eyes of our customers
Hear from Cleo customers as they share what supply chain orchestration means to them, from end-to-end visibility to smoother fulfillment, stronger inventory management, and fewer manual processes.
Go beyond moving data from point A to point B
Compare traditional integration monitoring with Cleo's AI-powered supply chain orchestration across visibility, risk prevention, issue resolution, operational insight, and partner performance.
See how Cleo turns supply chain data into intelligent action
Explore how Cleo Integration Cloud can give your teams live order visibility, earlier risk detection, faster exception resolution, and measurable partner performance from one connected platform.
What we can show you
- A live order journey across EDI, API, and business systems
- How Cleo detects anomalies and chargeback risk earlier
- How AI classifies issues and recommends resolution paths
- How conversational insights and scorecards support business teams
Talk to a Cleo integration expert
Complete the form and a Cleo team member will follow up.
Intelligent operations FAQs
What is a live order view?
A live order view connects the related documents, system events, partner activity, and fulfillment milestones associated with an order. It provides a shared view of current status, missing steps, delays, exceptions, and potential downstream impact.
How does Cleo help prevent chargebacks?
Cleo helps identify transaction, shipment, data, and timing issues that may violate retailer requirements. Teams can validate outbound activity, detect risk earlier, trace recurring deductions to their source, and take corrective action before avoidable penalties occur.
How is anomaly detection different from a threshold alert?
Instead of relying on manually configured limits, Cleo learns the historical behavior of eligible partner and document-type flows. It then flags unusual spikes or drops and surfaces them in a prioritized daily exception view.
What can users ask conversational AI?
Users can ask questions about order status, transaction activity, partner performance, SLA risk, error trends, onboarding progress, anomalies, and other ecosystem data available within Cleo Integration Cloud.
How does intelligent exception management work?
Cleo AI categorizes and consolidates related connectivity, data, mapping, and process issues. It helps identify likely root causes, prioritize issues by business impact, and provide a recommended resolution path or next best action.
What does partner scorecarding measure?
Scorecards can bring together metrics such as SLA adherence, acknowledgment timing, document quality, exception rates, onboarding progress, compliance performance, and broader operational outcomes.
What is Freight Order Execution?
Freight Order Execution connects carrier transactions from tender through invoice—including EDI 204 tenders, EDI 990 responses, EDI 214 shipment statuses, and EDI 210 invoices. It helps teams see missing milestones, at-risk loads, and invoice timing issues in one operational view.