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Supply Chain Orchestration Chargeback Prevention

Stop Chargebacks
Before They Start

Detect risk early. Act before deadlines. Protect revenue across every order, shipment, and invoice.

Cleo's Chargeback Prevention uses AI-powered supply chain orchestration to monitor orders in real time, surface what's at risk, and help your team take action—before penalties, deductions, and fines hit your P&L.

Request a Demo → Talk to an Expert →
1–5%
of invoice value lost
20–30%
deduction reduction
2 qtrs
to pay for itself
Chargeback Prevention
Late Shipment Fines
ASN Non-Compliance Penalties
Routing Guide Violations
Labeling & Ticketing Chargebacks
Fill Rate Deductions
EDI Non-Compliance Fees
Short Ship Penalties
PO Accuracy Fines
Delivery Window Violations
Packaging Non-Compliance
Invoice Discrepancy Deductions
On-Time In-Full (OTIF) Fines
Late Shipment Fines
ASN Non-Compliance Penalties
Routing Guide Violations
Labeling & Ticketing Chargebacks
Fill Rate Deductions
EDI Non-Compliance Fees
Short Ship Penalties
PO Accuracy Fines
Delivery Window Violations
Packaging Non-Compliance
Invoice Discrepancy Deductions
On-Time In-Full (OTIF) Fines
New Demo Webinar

Watch Cleo’s Chargeback Prevention Demo

In our latest webinar, see how Cleo’s Chargeback Prevention capabilities help teams spot at-risk orders earlier, act before penalties hit, and protect revenue across key retail relationships.

The Problem

You're finding out too late.

By the time a chargeback shows up in a retailer portal, the window to prevent it has already closed—especially when the root cause was a late acknowledgment, incomplete ASN, short shipment, or missed invoice deadline.

Reactive Mode
Most manufacturers are stuck in reactive mode

The cycle repeats because teams never see issues coming.

Logging into portals after penalties hit
Chasing root causes across disconnected systems
Recovering deductions instead of preventing them
The Real Cost
Meanwhile, the cost keeps compounding

Every missed deadline adds up on your P&L.

1–5%
of invoice value lost to chargebacks & deductions
5%
of annual revenue lost due to fulfillment failures
Real cost includes premium freight, labor, and lost shelf space
The Shift
From hindsight to foresight

Instead of reacting to penalties, your team can:

Identify at-risk orders before deadlines
Prioritize by urgency and revenue impact
Take corrective action across teams
Download Chargeback Prevention Datasheet
Core Value Shift

From Firefighting to Prevention

Chargebacks aren't random—they follow predictable patterns. Cleo helps you detect and resolve issues while orders are still in motion, not after the damage is done.

Instead of reacting to penalties, your team can:

This is the shift from hindsight to foresight.
Identify at-risk orders before deadlines
Hours or days before the window closes—not after
Prioritize by urgency and revenue impact
Focus team effort where it matters most
Take corrective action across teams
Route the right issue to the right person instantly
A Clear Path Forward

A Live, AI-Powered View of Every Order

Three steps stand between a chargeback and a saved order. Cleo executes all three before your team even knows there's a problem.

Built for Real-Time Execution

Built for Real-Time Execution

Every capability is designed for one outcome: preventing the chargeback before it costs you.

Live Order Workspace
Digital twin of every order

A complete operational view from PO to delivery. Every status, document, and milestone in one workspace—no more jumping between systems.

Proactive Alerts
Hours or days before deadlines

Know what's at risk with time to act. Alerts include context: which retailer, which rule, which deadline, and exactly what needs to happen.

AI-Powered Insights
What, why, and what to do next

Understand what's happening, why it matters, and what action to take. AI surfaces root cause and recommended resolution—not just a flag.

Watch AI-Powered Anomaly Detection in action →
End-to-End Visibility
ERP · WMS · TMS · Carriers · Retail

All your systems connected. No blind spots across your supply chain—from first PO transmission to final delivery confirmation.

Orchestrated Action
Right person, right context, right now

Route issues to the right team with full context attached. No back-and-forth, no information loss—just immediate, informed action.

Scorecards & Partner Risk
Performance and risk by partner

Track partner performance, compliance trends, and chargeback risk signals so teams can prevent repeat issues and protect key retail relationships.

Fast Activation
No map or partner rework

Existing Cleo customers can activate Chargeback Prevention capabilities without reworking maps or rebuilding partner integrations.

AI
The Intelligence Layer
Turns data into decisions

Cleo is the intelligence layer that connects your systems, detects risk, and enables action before penalties occur. Not a dashboard—an operational brain.

ROI

Protect Revenue. Improve Performance.

Reduce chargeback and deduction exposure by 20–30%
Prevent penalties before they hit revenue
Eliminate costly premium freight and rework
Improve retailer scorecards and relationships
Free up 40–50% of team time from reactive work
Avoided penalties alone can cover the investment within two quarters.
20–30%
deduction exposure reduced
40–50%
team time recaptured
Real-Time
order visibility & alerts
2 qtrs
to full investment payback
Why Others Fall Short

More Than Visibility. Action.

Every other tool stops short of what you actually need.

Integration tools
move data
Dashboards
show the past
Retail portals
report outcomes
Cleo Does Something Different

The Intelligence Layer

Detects risk in real time
AI monitors every active order continuously—not after the fact.
Maintains full order context
Every system. Every document. Every deadline. In one place.
Enables action before penalties occur
Alerts with context, routed to the right team, with time to fix it.
The intelligence layer that turns data into decisions—and decisions into action.
Built for Retail Suppliers at Scale

If this describes your business, Cleo is built for you.

Chargeback prevention is a high-stakes problem for a very specific kind of company. We've built precisely for yours.

Manufacturers & distributors
$100M–$2B revenue
High-volume orders into major retailers
Walmart, Target, Amazon, and more
Teams managing EDI, compliance, and order-to-cash
Operations, finance, and supply chain teams
Cleo works across every major retailer
Get Started

See What's At Risk—Before It Becomes a Cost

Get a live view of your order performance and uncover hidden revenue exposure in your supply chain.

Request a Demo → Contact Us →
Get a custom estimate of your chargeback exposure

Tell us your annual revenue and retailer mix. We'll show you what's at risk and what prevention could save you.

Request a Demo →
Continue Your Journey

Solutions that work alongside Chargeback Prevention

Services
EDI Managed Services
24x7 expert coverage, 1-hour SLA.
Learn more →
Platform
Intelligent Exception Management
AI resolves 96% of errors automatically.
Learn more →
Business Outcome
No-Code Partner Onboarding
Onboard any partner in minutes.
Learn more →
Technology
EDI & API Integration
Automate every transaction end-to-end.
Learn more →
Platform
Cleo AI
Intelligence across the entire platform.
Learn more →
Business Outcome
Supply Chain Orchestration
End-to-end supply chain intelligence.
Learn more →