Don't get locked into TrueCommerce's black-box managed service model

What you get with SPS

🅧 Onboarding Bottlenecks

Delayed services team that rarely matches the urgency your business requires and does not imply end-to-end integrations.

🅧 Limited Verification & Visibility

Reporting and analytics are limited without customer setup—making it harder to verify integrations and quickly trace transactions.

🅧 Inconsistent Support

Slow response times leaving you in the dark with unresolved issues, often failing to deliver on sales commitments.

🅧 Hard-to-Forecast Costs 

Pricing structure can make total cost difficult to estimate upfront, as partners, mappings, and volume scale.f

🅧 Vendor-Controlled Onboarding

Trading partner onboarding is dependent on a services-led delivery model, introducing queue-based delays and limited throughput. Lack of standardized, reusable integration frameworks and incomplete end-to-end connectivity (EDI to ERP/API) increases implementation timelines and constrains scalability.

🅧 Limited Verification & Visibility

Observability is not natively embedded across the transaction lifecycle. Reporting and analytics require manual configuration, limiting real-time validation of integrations, reducing traceability of document flows, and increasing mean time to detect (MTTD) and resolve (MTTR) issues.

🅧 Inconsistent Support Model

Support operates primarily through ticket-based workflows with variable response times and limited access to system-level diagnostics. This results in delayed root cause analysis, reduced SLA adherence, and gaps between pre-sales expectations and post-implementation service delivery.

🅧 Hard-to-Forecast Cost Structure

The pricing model introduces variable cost drivers—including per-partner onboarding, mapping changes, and transaction volume tiers—making total cost of ownership difficult to model. As integration complexity and scale increase, costs become less predictable and harder to optimize.

Automated Trading Partner Onboarding

Leverage a library of pre-built trading partner integrations, canonical data models, and AI-assisted EDI mapping to accelerate partner enablement. Cleo’s no-code/low-code tooling abstracts transformation logic and communication protocols (AS2, SFTP, APIs), enabling rapid onboarding without dependency on vendor-managed queues or specialized EDI developers.

Real-Time Visibility & Unified Performance Intelligence

Cleo provides event-driven, end-to-end transaction visibility across the full document lifecycle (orders, ASNs, invoices, acknowledgments). A centralized data layer powers role-based dashboards, SLA monitoring, and exception management—enabling proactive identification of failures, automated alerting, and correlation of integration activity to business outcomes like chargebacks, fill rates, and revenue impact.

Responsive, Operationally-Aware Support

Access 24/7 support with defined SLAs, including a guaranteed 1-hour human response time. Cleo’s support model is integrated with platform telemetry, enabling faster root cause analysis across mappings, connectivity, and partner-specific configurations without requiring extensive customer-side debugging.

Four Hands

How Four Hands built a fully integrated digital ecosystem with an API-first approach with Cleo.

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Verst Logistics

Verst Logistics chose Cleo Integration Cloud for it's EDI and API needs, leading to ability to say “yes” to more API requirements and EDI mandates, all while lowering their SLA error rate from 4% to .24%.

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95% Faster Onboarding

New partners would take up to eight weeks to onboard before switching to Cleo. Now, they reduced onboarding time by 95% down to less than three days per partner onboarded.
 

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Duraflame

Duraflame chose Cleo to help mitigate any risks that peak season brings to their B2B integration strategy. They’re now spending less time resolving EDI issues and more time focusing on bringing on new business.

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QUOTE

"Every time a document fails it has to be retransmitted, going against our transaction count. It is in their best interest to keep the platform broken.”
 

QUOTE

“We are not allowed to touch anything within a map. We have to open a ticket, request an update to a map, go into a queue, wait days to get a response, wait for the update then have to test with TrueCommerce. There is a lack of urgency and we can't afford to wait when there is an 856 SLA with Amazon.”

QUOTE

“Cleo has provided much greater flexibility across our critical operational systems. With EDI and API capabilities in a single toolset, the ease of data transformation, and the increased automation through Cleo, we are laying the required foundational elements for our business to properly operate at a global level."

What is the primary difference between Cleo and TrueCommerce?

The key difference lies in platform architecture and operational control. TrueCommerce relies heavily on a services-led, managed model for onboarding, mapping, and support. Cleo provides a unified integration platform that enables direct control over EDI, API, and backend integrations through no-code/low-code tooling and centralized orchestration.

Why do companies switch from TrueCommerce to Cleo?

Organizations typically move away from TrueCommerce due to onboarding delays, limited visibility into integrations, and unpredictable costs. Cleo addresses these challenges with automated onboarding, real-time observability, and a transparent pricing model that scales more predictably with business growth.

How does trading partner onboarding compare?

TrueCommerce onboarding is services-dependent, often requiring coordination with internal teams and external partners, which can slow implementation timelines.
 

Cleo leverages pre-built trading partner templates, AI-assisted mapping, and reusable integration components to enable onboarding in hours or days, without vendor bottlenecks.

How does Cleo improve visibility and monitoring?

TrueCommerce requires additional configuration to enable reporting and lacks comprehensive, real-time observability across transactions.
 

Cleo provides event-driven visibility across the full document lifecycle, with centralized dashboards, SLA tracking, proactive alerts, and detailed transaction tracing—reducing time to detect and resolve issues.