Your team shouldn't find out about errors from customers.
A single integration error — a misrouted message, a failed connection, an API timeout — can cascade across your supply chain in minutes. Cleo's Intelligent Exception Management detects, clusters, and resolves issues before they reach your partners, your customers, or your bottom line.
By the time you know there's a problem, it's already too late
*GS1 Cost to Serve Whitepaper; industry EDI integration research
From error detected to issue resolved — in minutes
Cleo's Intelligent Exception Management flips the model from reactive firefighting to proactive resolution. Anyone on your team can understand and fix an integration issue — no IT ticket required.
Everything Cleo handles so your team doesn't have to
Cleo is the first provider to bring AI-powered exception management to supply chain integration — shifting your team from reactive firefighting to proactive control.
- AI/ML automatically classifies and clusters related integration errors in real time
- 75% of errors grouped into actionable clusters — eliminating ticket flood and noise
- Covers EDI, API, MFT, and non-EDI integrations across your entire ecosystem
- Detects recurring patterns and correlates issues across integration flows
- Errors summarized in plain language — no log-file expertise required
- End-to-end visibility across all integration flows — EDI, API, and file-based
- Drill-down from business process to transaction-level detail in one click
- Customizable in-platform and email notifications — your team knows the moment an error occurs
- Role-based dashboards for technical and business users alike
- Single pane of glass across all partners, applications, and integration types
- 96% of errors auto-resolved without human intervention
- Guided resolution steps in plain language for the 4% requiring human action
- Logistics coordinators, account managers, and warehouse staff can self-serve
- 1-click reprocessing for failed transactions directly from the dashboard
- AI conversational agent answers "what happened and why" in seconds
- Industry's fastest 1-hour human response time SLA — exceeded by 12%+
- Cleo experts receive tickets pre-loaded with AI context — no re-explaining needed
- Choose self-service, managed, or a blended model — switch anytime
- 900+ years of combined B2B integration expertise across the Cleo team
- NPS of 50 — rivaling the best software vendors in the industry
Teams that stopped firefighting and started growing
With Cleo Integration Cloud, Verst Logistics lowered their SLA error rate from 4% to 0.24% — a 94% reduction — and gained the ability to say yes to more API requirements and EDI mandates.
Duraflame reduced the time spent manually fixing EDI order processing issues by 90%. They now spend that time onboarding new business instead of chasing down errors.
Having direct access to maps and communications means Mohawk spends 60% less time troubleshooting EDI issues. Client satisfaction has improved as a result of accelerated error resolution.
Century achieved a 50%+ drop in support tickets through improved data integrity and automated error resolution. Issues that once took hours now take minutes to identify and escalate.
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94% Error Rate ReductionSee how Verst Logistics lowered their error rate from 4% to 0.24%.
Read Case Study
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90% Drop in Time Spent on FixesSee how Duraflame saved time on resolving EDI issues.
Read Case Study
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50% Less Support TicketsSee how Century reduced support tickets and sped onboarding.
Read Case Study
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$60k Cost SavingsSee how Mohawk cut costs by speeding error resolution time.
Read Case Study
Ready to get started?
Why the fastest growing organizations choose Cleo
Discover how Cleo is helping thousands of organizations take control over their B2B supply chain integrations.
If you're discovering errors only after your supply chain or operations are impacted, it is already too late.
Foster faster error resolution with customizable in-platform and email notifications so your team is immediately aware of when an error occurs.
Knowing an error is present is only half the battle. You also need to know where it's stemming from so you can fix it.
With CIC's error notification system, we inform users where an error is occurring so your team can jump right into fixing the issue and prevent disruption.
SLA violations carry heavy fees, can negatively impact your vendor scorecard, and damage trading partner relationships.
With CIC, users can set up notifications that notify them when an SLA is in danger of violation—allowing users to fix the issue before a violation occurs.
Issue resolution shouldn't be complex. Our intuitive and transparent platform empowers your team to quickly resolve errors.
We're here to help. If your team's bandwidth is running low, utilize our 24/7 managed services team and experience 80% faster issue resolution times.
Read user reviews
- Ready for real-world results? Read our customer reviews and see why we’ve been rated a G2 Leader for 8 consecutive years.
Ahmed K. Through Cleo Integration Cloud, we no longer have to worry about steps falling through the cracks. We can keep track of all messages sent by our in-house solutions and easily identify potential errors in advance thanks to its comprehensive analysis capabilities.
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Katherine M. We do not have to spend hours troubleshooting problems as the few problems we do run into are handled by Cleo. Our technical team is able to focus on other projects and growing our company rather than troubleshooting errors.
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Mike F. I love that while I have a modest understanding of EDI, once setup, the portal is easier to manage orders, errors, or ASNs without having developer expertise.
“Our costs and efficiencies have resulted in an average ROI of $5,000 a month, and having direct access to the map and communication means we spend less time troubleshooting EDI issues. Client satisfaction has also increased, as there are fewer problems with our in-house EDI connections, and our time to resolve and respond to our customers when issues arise has decreased by at least 60 percent.” Terri Sandine, Manager of Application Development at Mohawk Global Logistics.
Learn how Mohawk Global accelerates error resolution while cutting EDI costs by $60k a year with CIC.
Frequently asked questions
Find answers to FAQs and learn more about issue & error resolution with Cleo Integration Cloud.
We’ve looked at other integration solutions that also offer error notifications but the notifications are only available in-platform. How can our team be notified of an error if our team is not in-platform when an issue arises?
CIC is unique because we offer in-platform notifications, as well as email notifications. Therefore, even if a user is not physically on the platform or is away from their computer, they will still receive a notification via email informing them of the issue. The user can then hop into the platform to fix the error before it becomes a larger issue.
When it comes to custom alerts for each trading partner and SLAs, users can customize alerts based on:
● How long a company has to respond to the trading partner until the SLA is violated
● Selecting if users should be notified of at-risk SLAs—meaning an alert will be sent out when an SLA is in jeopardy of being missed
● Setting up email notifications for missed and at-risk SLAs
We’ve used managed services in the past for error resolution but in doing so, we lost a lot of visibility into our integrations and EDI transactions. Will this also happen with Cleo’s managed services?
We know how important transparency and visibility are to our customers. That’s why Cleo’s managed services team provides the highest level of transparency and visibility possible to our customers, even if the customer wants to be largely hands-off.
With Cleo’s managed services, customers can still experience end-to-end visibility through the CIC Cockpit which provides when it comes to transaction history, order processing, SLA management, real-time data, customer support tickets, and more. Not to mention our managed services team has 900+ years of international experience and our customers who utilize our team of experts experience 80% faster issue resolution speeds.
How does Cleo’s visibility help with error resolution?
Cleo Integration Cloud was designed with the user in mind. We understand not everyone is an integration expert. As a result, we made an easy-to-use platform so users of every level feel comfortable navigating it.
This intuitiveness was also incorporated into our error resolution process. We provide users with all the information they need to rapidly resolve issues that arise. By providing error notifications, the location of where an error occurs, real-time data, and the ability to look into any transaction, our “glass box” transparency approach puts your team back in control.
If we submit a service ticket to Cleo’s Solution Center, how can we keep internal stakeholders and our trading partners informed on its status?
With Cleo, we provide direct collaboration abilities with internal and external partners. This includes the ability to share tickets with an ecosystem partner or internally. This keeps all relevant information together, making it easier to keep track of responses, while also ensuring everyone is informed every step of the way.
Does Cleo offer issue and error resolution services?
Yes, our managed services team can help your company with error resolution and management. Not every company has the bandwidth and/or expertise to handle issue resolution, so our global team of experts is available 24/7 to ensure errors are fixed quickly before they cause any disruptions.
Learn more before meeting with us
Find best practices, explore use cases, and learn more about Cleo Integration Cloud with additional resources including tours and guides.
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Reveal and Address Failed TransactionsRead a step-by-step guide on uncovering errors in Cleo Integration Cloud before they become problems, ensuring you eliminate the risk of chargebacks or fines from missed transactions.
Read the guide
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How to identify EDI and B2B Integration IssuesRead this guide to understand the root causes of common EDI & B2B integration issues, and learn the most efficient strategy for error resolution.
Read the guide
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Tour Cleo Integration CloudTake a guided, interactive tour of the platform to see how simple it is to uncover errors before they become problems with the ability to drill-down multiple layers into any integration flow or transaction.
Take the tour
Ready for supply chain intelligence?
Talk to a Cleo integration specialist and see exactly how your onboarding would work.
We value the 10-year relationship Cleo’s built with us
At the end of the day, we want to be easy to do business with … Cleo helps us accomplish that goal by allowing us to better communicate with both customers and partners. You can’t put a price on that.
Michael Hegarty
Vice President of Technology
