Mohawk Global Logistics Cuts EDI Costs by $60K a Year with Cleo

EXECUTIVE SUMMARY

Mohawk Global transitioned to Cleo Integration Cloud (CIC) to satisfy client EDI requirements and modernise their AS2 communication infrastructure. By centralizing their integration ecosystem, Mohawk Global achieved a 60% reduction in issue resolution time and realized an immediate ROI of $5,000 per month. The move empowered their technical teams with direct access to mapping and communication tools, transitioning from reactive troubleshooting to proactive logistics orchestration.

KEY PERFORMANCE OUTCOMES

• Dramatic Operational Efficiency: Decreased the time required to resolve and respond to customer-facing EDI issues by 60%, significantly improving the end-customer experience.

• Sustained Financial ROI: Directly lowered monthly EDI operational costs by $5,000, totaling $60,000 in annual savings through the elimination of inefficient legacy processes.

• Self-Service Empowerment: Granted the application development team direct access to EDI maps and communication protocols, reducing the reliance on third-party intermediaries and accelerating deployment cycles.

• Minimized Troubleshooting Latency: Streamlined the identification of transaction errors, allowing technical staff to spend less time "root-causing" issues and more time on growth-oriented projects.

• Market-Validated Transition: Successfully addressed complex client EDI mandates by leveraging a platform recognized for superior support and mobile-responsive management capabilities.

BUSINESS NEED

Mohawk Global Logistics is a transportation and freight forwarding business offering services in customs brokerage, domestic, international transportation, trade compliance, and consulting on supply chain solutions. The company’s mission is simple: To make client supply chains as simple, reliable, and as cost- effective as possible.

In Mohawk’s line of business, having the ability to exchange data as close to real time as possible is essential and gives organizations a leg up among the competition. But Mohawk didn’t manage its EDI transactions in-house, and the cumbersome relationship with the third-party vendor handling those transactions limited the company’s ability to compete.

IT CHALLENGE

A company that offers a range of global services, Mohawk exchanges data with overseas and local partners, vendors, and clients. The company uses FTP to exchange about 600 documents a day, supporting various XML transactions and EDI formats, including 110s, 214s, 315s, 850s, 856s, and 997s. But all of Mohawk’s EDI mapping, communication, and message management for Mohawk was done by a third-party company, and any configuration change or error resolution that needed to happen was time-consuming and costly.

After a client handed down an EDI mandate, Terri Sandine, manager of application development for Mohawk, reviewed the Capterra social platform for the best EDI software solutions and support for AS2. Cleo was one of the top companies in that search.

“We had a client that required us to provide direct EDI integration into their systems,” she said. “We were looking for applications that were affordable and easy to roll out because time was of the essence to retain this client.”

THE SOLUTION

Sandine decided to deploy Cleo Integration Cloud to help Mohawk improve its EDI and continue delivering world-class, personalized logistics solutions. “I chose Cleo because it offers options for mobile, but most importantly, because of the rave reviews given by their customers on the software and support,” she said. “Cleo solutions delivered a solid platform that was easy to use and implement in our small environment. Cleo not only allowed us to implement direct EDI sooner, but our business realized immediate cost savings.”

Mohawk has migrated 80 percent of the third-party EDI integrations in-house, and the company quickly gained the financial and business efficiency benefits of a reliable, scalable managed file transfer solution.

“Our costs and efficiencies have resulted in an average ROI of $5,000 a month, and having direct access to the map and communication means we spend less time troubleshooting EDI issues. Client satisfaction has also increased, as there are fewer problems with our in-house EDI connections, and our time to resolve and respond to our customers when issues arise has decreased by at least 60 percent.”