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Become your shipper’s favorite logistics provider

Shipper Relationship Manager (SRM) empowers your logistics organizations to seamlessly manage and meet every SLA commitment in place with your shipper network so you can:

 

  • Eliminate missed freight orders and delayed invoices
  • Improve scorecard marks from critical shipper relationships
  • Increase revenue capture while boosting your bottom line

 

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Shipper-Relationship-Manager

Shipper Relationship Manager

Strong shipper relationships are crucial to revenue growth and profitability, but missing promises, SLAs, and KPIs cause strain in becoming a trusted partner. Cleo's Shipper Relationship Manager is here to help.

Our solution monitors your logistics / shipper data and provides actionable intelligence, enhanced visibility, and elevated control over your shipper commitments, so you can ensure your reputation is upheld.

What can you achieve with Shipper Relationship Manager?

  • Win more shippers

    Measure order capture rates from key shippers to ensure every potential load is successfully booked.

  • Capture more business

    Track on-time invoicing with shippers to eliminate cash flow inconsistencies and revenue leakage.

  • Enhance your reputation

    Real-time monitoring of tender rejection rates and SLA compliance enables prevention of service disruptions and improves on-time performance.

  • Maintain shippers

    With performance benchmarks and predictive analytics to enhance transparency, build trust, and foster long-term shipper partnerships.

Shipper Relationship Manager empowers 3PLs, freight brokerages, and carriers

  • Improved supply chain efficiency

    Streamline your operations, reduce costs, and improve on-time delivery with Cleo's Shipper Relationship Manager.

  • Enhanced risk mitigation

    Identify and mitigate risks proactively, protecting your organization from lost orders, penalties, or fees.

  • Strengthened shipper relationships

    Build trust, improve communication, and foster long-term partnerships with your shippers.

  • Increased revenue

    Drive growth by optimizing your supply chain and delivering exceptional service to your shippers.

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Key features of Shipper Relationship Manager

Make data-driven decisions with customized shipper scorecards, real-time alerts and more.

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Shipper Relationship Manager Dashboard

View aggregations of shippers metrics across all partners and detect potential risks before they become critical revenue risks.

Select Business Commitments

Select specific business commitments and get comprehensive risk signals over critical on-time KPIs for any given partner.
 

Shipper Commitments

View shipper commitments by trading partner with the ability to adjust the time-based aspect of commitments to be shipper specific.

Shipper Scorecards

Track how your organization is performing with customized shipper scorecards, enabling you to identify areas for improvement and make data-driven decisions.

  • View and compare shipper performance
  • View commitment metrics by trading partner
  • Compare to industry benchmarks
     

How organizations are using Shipper Relationship Manager

  • Freight order acceptance time

    Ensure responsiveness with key customers to optimize capacity utilization.

  • Freight order volume

    Ensure all Freight Orders are received to keep lead time optimal and prevent empty miles.

  • Invoice on time, every time

    Prevent deductions and reduce DSO.

  • Real-time transparency and tracking

    Ensure customers visibility to delivery milestones in real-time.

Frequently asked questions

Ready to dive deeper? Explore answers to common questions about Shipper Relationship Manager.

How does it work?
  • EDI / API integration: Connect your ecosystem of shipper trading partners and integrate B2B transaction flows into Cleo Integration Cloud (CIC) to aggregate your real-time data.
  • Data analysis: Our advanced analytics engine processes your logistics data to identify trends, patterns, and anomalies to surface potential risks.
  • Insights generation: Receive actionable insights, empowering your teams to proactively address any potential risks
  • Proactive management: Use scorecards and customized dashboards to optimize your operations and improve shipper relationships
How does Cleo's Shipper Relationship Manager integrate with our existing systems?

Our platform is designed to integrate seamlessly with any existing applications and systems (ERP, TMS, WMS, etc.) through a robust library of pre-built integrations and an API framework.

What types of data does the platform analyze?

The platform analyzes a wide range of data that is part of a typical load-tender-to-invoice process, EDI data such as:

  • EDI 204: Motor Carrier Load Tender
  • EDI 210: Motor Carrier Freight Details and Invoice
  • EDI 214: Transportation Carrier Shipment Status Message
  • EDI 753: Request for Routing Instructions
  • EDI 754: Routing Instructions
  • EDI 810: Invoice
  • EDI 846: Inventory Inquiry/Advice
  • EDI 850: Purchase Order
  • EDI 855: Purchase Order Acknowledgement
  • EDI 856: Advance Shipment Notice
  • EDI 990: Response to a Load Tender
  • EDI 997: Functional Acknowledgement 

 

How often do we receive updates and alerts?

You can customize the types and frequency of alerts to meet your specific business needs.

Can Cleo's Shipper Relationship Manager help us improve our customer satisfaction?

Yes, by strengthening your trusted relationships with shippers, your business stands to improve overall customer satisfaction.

See how Cleo's Shipper Relationship Manager can help you optimize shipper relationships and drive your business forward.

Request a Demo