Customer Story: Gourmet Foods International

Tiffany Harris, Director of Data Analytics and EDI at Gourmet Foods International, shares how a major specialty food distributor went from hand-coded, in-house EDI programming to a flexible Cleo managed services model, and why they've trusted Cleo for 13 years.

Results & Key Takeaways:

- Moved away from in-house EDI programmers to a scalable Cleo model

- Cleo Managed Services acts as a dedicated, full-time extension of their team

- Dedicated 24/7 support team that stays on until problems are solved

- Platform scales as the business grows without adding EDI headcount

- Cleo supported a critical ERP upgrade with 150+ integrations tested

- Non-technical staff can understand and resolve EDI issues independently with Cleo's AI recommendations