Companies everywhere are looking to digitally transforming their enterprise, and whether they are just beginning or are in the middle of their journeys, they’re constantly looking for better ways to leverage technology to drive revenue. This means IT decision-makers are searching for creative ways to stand out from their competition, while gaining new customers, expanding services, and growing their bottom line.
Customer service remains the name of the game. In 2019, businesses are differentiating themselves by shifting their focus on the important relationships and interactions that ultimately generate revenue. And companies are finding that the very best way to do that is through a digital transformation strategy that takes advantage of enterprise application integration.
To better understand companies’ digital transformation journeys, Cleo’s 2019 State of Ecosystem and Application Integration Report benchmarks surveyed organizations’ digital transformation journeys – and the barriers to getting there. The results stem from a survey conducted in October 2018 and reflect the opinions of 100 IT decision -makers across multiple industries and job functions.
So, just what did we learn from the survey? A lot.
Just about every enterprise that participated in the survey is fully aware that modernization plays a critical role in their digital transformation efforts. More than half of those surveyed will modernize their integration and IT infrastructure in 2019, but many recognize that there are significant challenges to doing that.
Whether it’s trying to find new ways to integrate applications efficiently or automating manual and cumbersome integration processes, there are some recurring themes that IT decision-makers are experiencing. Many say they lack the skilled resources necessary to build and manage integrations, while more than half of the respondents report difficulties with new-business onboarding.
Some key facts:
25% struggle with integrating new applications
The promise of integrating new applications within an enterprise are wide-ranging, but many of the surveyed decision-makers say that integrating legacy systems with modern SaaS applications without disruption presents significant challenges.
46% say process automation is critically important
Instead of wasting valuable employee time and resources on manual business processes, automation is fundamental for gaining efficiencies for long-term success. Enterprises admitted concern with their ability to accelerate end-to-end data flows between internal and partner applications.
29% lack the skilled resources to build and manage integrations
Whether it’s between systems, applications, or partner ecosystems, nearly a third are struggling to find the right talent to efficiently handle the various integrations within the enterprise. More than half of IT decision-makers say that they open to exploring managed integration services to fill these talent and resource gaps.
63% say new-business onboarding takes too long
Because of customized partner requirements, companies often find themselves dealing with cumbersome onboarding processes that cause delays in business revenue. Enterprises must find ways to eliminate the manual workflows that bog down onboarding and application integration processes.
Bridging the Gap Between Legacy Systems and Modern Technologies
It’s no secret that enterprises recognize the value in digitally transforming their environment, but it isn’t easy to do so, and it takes committed alignment between business and IT departments. The reality is, organizations struggle with modernization because they cannot rely on legacy technologies that they’ve depended on for so many years.
Current and emerging digital patterns must be supported, and the survey data supports modernizing outdated IT infrastructures in favor of new ones that support the end-to-end B2B, cloud, application, and data integration use cases that permeate today’s modern enterprise.
These are just some of the legacy modernization trends facing organizations today, and the report also provides useful digital transformation statistics that tell why:
— Legacy systems hinder growth
— The demand for new technologies is growing
— Onboarding is more critical than ever
— Poor integration is costly