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Overcome Common EDI Implementation Issues by Thinking Bigger

Overcome EDI Implementation Issues

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You may not have heard this one for a while, but it’s still true: “Garbage in, garbage out.” 

This is particularly the case with Electronic Data Interchange (EDI) implementation, which remains fundamental to effectively running almost any business. And it’s even more true today with the advent of the Cloud and multi-enterprise ecosystems your company is now de facto a part of. 

As EDI adoption increases, more issues will naturally arise. This is largely due to companies adopting the technology for the first time, utilizing legacy technology, and/or not having a rational integration strategy. To combat these hurdles and address EDI implementation issues, it is vital to fully understand EDI, EDI implementation and the common challenges, and witness the benefits of a fully connected EDI solution.

 

What is Electronic Data Interchange Implementation?

Electronic Data Interchange (EDI) implementation refers to the process by which an EDI solution or service is implemented or deployed, to make a business capable of sending and receiving EDI transmissions with its trading partners.

In addition, EDI implementation can also refer to individual partner relationships, specifically implementing EDI or becoming EDI-compliant with that trading partner.  At a trading partner level, numerous testing, vetting, and accessing steps must be completed.

For example, Walmart has a free EDI implementation guide that details all the steps a prospective supplier must take to become EDI compliant. Those directions include, but are not limited to:

1. Obtain access to Retail Link - an internet-based tool created by Walmart, which allows suppliers to access point-of-sale data and other important information 

2. Complete AS2 Testing – A trading partner must successfully send and received at least one file with Walmart

3. EDI Data Testing – the supplier must be able to send all EDI transactions within the basic EDI document set

After successful completion of all elements of Walmart’s EDI implementation guide, a given supplier would have fully implemented EDI with the retail giant. But as you can see, there are a lot of hoops to jump through for an EDI implementation. 

Clearly, implementing an EDI solution internally and with all of your trading partners presents challenges. Oftentimes, businesses will drastically underestimate the time and expense required for an EDI implementation. However, it’s how you handle these challenges that can be the difference between being open for business and not being able to trade with your business partners. 

Here are some of the most common EDI issues and implementation challenges we see:

Common EDI Implementation Challenges

• Integration Complexity

Most EDI providers are proficient at connecting internal applications and systems.  However, integration complexity increases when modern-era B2B eCommerce enters the picture and you need to, say, ensure a seamless business process-oriented solution connecting your front-end Ordering systems with back-end systems like your ERP, WMS or TMS. As supply chains grow and digital ecosystems expand, your company will also need EDI (and API) solutions that face externally, to accommodate the changing requirements of any business partner.  

• No Foundation for Scalability

Nimble companies can turn on a time. From an EDI implementation perspective, this often translates into your supply chain having the ability to EDI onboard new trading partners quickly by accommodating all of the accepted standards (e.g. EDIFACT, ANSI X12, among others) and EDI transmission protocols such as FTP, SFTP, HTTP, OFTP, AS2, etc.  Getting it fundamentally right though is one of the most common EDI challenges.

• Data Security

Data security, especially these days, is a highly sensitive area. With EDI implementations, you and your business partners routinely share valuable, often confidential data.  So your approach to security issues with EDI must also address data and information security – for you, your partners, your customers, and their customers’ sake. Appropriately handling, encrypting, and storing all parties’ data is critical. 

• Errors and Exceptions

One of the main benefits of system automation is reducing data errors caused by relying too heavily on manual processes. Having an EDI system that detects input errors, duplications, or other inconsistencies, in say purchase orders or invoices, and flags them for resolution, will help you save time – and money.  

• Lack of Choice

There are literally hundreds of EDI software providers in the market. Choosing the vendor that’s right for your business amounts to a critical strategic decision that should involve all the parties across your organization who stand to benefit. Because selecting the wrong partner can actually cause more headaches by worsening the very EDI implementation problems you’re trying to solve.

If you can’t digitally transact business accurately and in real-time with customers, partners, shippers, and others – i.e., if you’re experiencing any troublesome EDI implementation issues -- you’re putting your entire business at risk. 

EDI Implementations Costing Companies Money

It’s time to think bigger

Since the onset of COVID, indeed well before the pandemic according to McKinsey, eCommerce penetration has been spiking as digital transformation initiatives force change across industries. Manufacturers are going Direct to Consumer. Warehousing is becoming more localized to support same-day delivery. Ecommerce sales and omnichannel fulfillment are upending traditional Retail. Reverse logistics is no longer a “nice to have,” it’s expected. 

Beyond these specific sectors, there’s also a wave of technology trends impacting business in general. Think IoT, AI/ML, GPS, sensor technology, data security, and the like. 

Add it all up and the impact is staggering: We’re not merely seeing exponential increases in transaction velocity, but information visibility itself is becoming foundational to any trust-based B2B relationships. And this is why overcoming EDI implementation challenges is so critically important. 

Given all these trends, virtually every company that now exists competes in an electronically connected ecosystem -- and it is today’s digital supply chains that govern it.  

Simply put, if your EDI supply chain doesn’t have the agility and visibility your customers, partners, and suppliers expect, your B2B integration is broken, and you will lose business. 

These days, business productivity and the brand experience your company delivers to stakeholders are honestly only as good as your EDI implementation.  So it’s critical to strategically understand and tactically tackle all of your EDI issues head-on, not just to solve immediate concerns, but to position your business for long-term success. 

 

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Steps to Overcoming EDI Implementation Challenges

Each company’s situation is different, but once you’ve admitted that your B2B integration is broken, and you’ve got specific EDI implementation challenges that your company would benefit from resolving, it’s time to start thinking strategically about what you need your EDI solution to achieve.  But where to begin?  

The first step is to make sure you understand your challenge from a BUSINESS perspective. To do so, prioritize your EDI implementation initiative by discussing questions like these: 

  • What does our customer/partner expect? 
  • What kind of experience do we aim to deliver?
  • What are our core end-to-end revenue processes (think Order to Cash, Procure to Pay, Load Tender to Invoice), and where are the EDI integration weak spots?
  • What is keeping our supply chain from being as adaptable and agile as possible?

With some agreement on the business aspects, then you can more confidently address the tactical challenges, such as: 

Understand Trading Partner Requirements

Based on a 2021 report, about half of the companies surveyed felt that onboarding new supply chain partners should take 2-7 days. Seventeen percent felt onboarding should be completed in one day or less, while slightly under one-third (29%) thought one week to one month was okay.

That’s all well and good, but what matters is what the trading partner expects of you. Every business relationship is unique. So from an EDI implementation perspective, meeting just the most commonly accepted EDI standards may not always suffice. You need a complete and flexible EDI mapping solution that lets you say “yes we can” to any EDI implementation scenario your growing business encounters. 

Look for a platform that in addition to standard B2B/EDI integrations can also handle application integration use cases, file-based integration, even embedded integration. Having such flexibility will enable you to connect any existing trading partner or application or expand your network – without business disruption.   

Select EDI standards

In 1979, the American National Standards Institute (ANSI) chartered the Accredited Standards Committee (ASC) X12 to develop uniform standards for Electronic Data Interchange Implementation (EDI).  X12 develops and maintains EDI standards and XML schemas which drive business processes globally. 

Depending on what your business needs to accomplish, there’s a plethora of standardized document types to consider: For ordering, materials handling, manufacturing, warehousing, finance, government, taxation, quality control, and much more

Given the large number of integration points that exist in even a relatively simple supply chain with a small number of customer/partner relationships, every integration point is important to your business, so it’s vital to examine the entire end-to-end revenue-generation process to ensure you’re on the right path – and implementing an EDI solution you can grow with.

Plan for Scalability

Virtually every supply chain-dependent business has an immediate opportunity to capitalize on today’s eCommerce explosion.  Companies of all sizes – from quickly evolving startups to well-established firms – are re-evaluating their IT systems and making the investment to automate their API-based or EDI business processes, priming them for rapid growth and future expansion with a solid foundation for hyper-scalability that they can rely on.

Given the drastic changes of 2020, it’s no surprise that 96% of companies stated in a recent market survey that they plan to prioritize cloud migration and digital transformation in 2021.

When the pandemic hit, it shined a spotlight on the importance of modern B2B cloud integration, showing how outdated integration capabilities can lead to compressed margins and a reduced bottom line. Effective business process automation and integration are now understood as vital to sustaining revenue, growing through additive sales channels, or for some, merely surviving. 

Simply put, firms today can either capitalize on eCommerce and thrive or not move fast enough and lose ground to their more digitally savvy competitors. 

 

How Expanding Organizations Are Benefiting from a Fully Connected EDI Solution

Companies across the globe are experiencing firsthand how fully connected EDI solutions are positively impacting their businesses. There are numerous advantages of fully connected EDI solutions, including:

 

Accelerated Operational Efficiency

Operations are more efficient with fully connected EDI solutions. This is largely due to the automation of tasks. Historically, such operational tasks called for humans to manually complete them, such as sending/responding to a purchase order, sending/paying an invoice, and gathering supply chain data. 

With EDI, these processes are automated so both parties can respond to requests near-instantaneously. Lastly, EDI does not require breaks like humans, nor does EDI clock out after an eight-hour shift. Technology runs 24/7 so businesses can operate non-stop. 

Eliminate Errors

Humans are prone to making errors, which can result in unexpected penalties and fees from missed SLAs, supply chain delays, and customer/partner relationships being negatively impacted. Errors can result from humans entering information in the wrong field, mistyping, forgetting to respond to customer requests, or pulling the incorrect dataset. 

To combat the human potential for manual errors, companies can use EDI to automate tasks. Automation not only helps accelerate operational efficiencies as we discussed above, but also helps to eliminate errors. This is because technology and machines are far less likely to make errors than their human counterparts.

Improved Error Diagnosis

When errors do occur, they can be expensive and time-consuming to fix. Fully connected EDI solutions can be programmed to notify users of errors as soon as they occur. Users can usually select to be notified in a variety of ways, including in-platform, email, and/or text message. This ensures users are aware of any errors, even if they are not in the EDI platform.

Error notifications allow companies to address errors as soon as they happen, so SLAs are never missed, and the supply chain is not disrupted. This saves companies money by avoiding missed SLA fees and system downtime. Plus it helps maintain healthy customer relationships since processes are completed accurately and on schedule.

Along with eliminating errors, there is also the added benefit of visibility into the key integration connecting points along the supply chain. Fully connected EDI solutions will inform users where an error is occurring in the integration layer. Therefore, users do not have to sift through a multitude of platforms and steps chain to pinpoint where the error occurred. Instead, they can hop right into addressing and fixing the issue.

Data Accuracy

The importance of data is reaching new heights. Companies now rely on data to make decisions that impact the entire company, so data accuracy is pivotal. When pulling data manually, humans can easily make an error when switching between countless platforms and recording data in various spreadsheets. Not to mention some of the data may be outdated by the time all of it is collected. 

Integrated EDI solutions can increase data accuracy tremendously by creating a single source of truth. This is done through…you guessed it, automation. EDI systems can automatically pull data from all the platforms they are integrated with, thus avoiding manual data retrieval and countless spreadsheets. EDI ERP integration is a common method of achieving data accuracy between vendors and your business. Furthermore, the data can be updated in real-time, so all information is always up-to-date. And having the wherewithal and confidence to share accurate, current information is a great way to ensure all your business relationships remain strong.  

Total Visibility

Visibility is essential for modern businesses and processes. Visibility allows companies to better monitor and manage operations because they have greater transparency into their processes and supply chain. Additionally, visibility can mean using EDI systems to automatically pull more accurate data from various applications and platforms, instead of manually sourcing. With better data, companies have more accurate insight into performance. 

Combine a greater understanding of supply chain and processes with in-depth data, and companies can identify which areas of their supply chain need improvement, and which are already high performing. The findings can then be used to optimize the supply chain, and redeploy existing resources most prudently and cost effectively. 

Reduced Inventory Cost

Inventory management is crucial for suppliers, but is a challenging task since inventory levels constantly fluctuate. By linking an EDI integration platform to a back-end system, such as an ERP or TMS, suppliers can access an in-depth view of their end-to-end processes. This includes assessing inventory levels and warehouse capacity. 
Integrating EDI and TMS platforms will allow users to better manage the revolving door of inbound and outbound shipments. So instead of ending up with too much or too little inventory, companies can optimize their supply chain and keep consistent inventory levels more consistent.  

Business Cycle Speed

Faster business cycles equate to more revenue since more business can be transacted. EDI solutions increase business cycle speeds through automation. For example, automating the order-to-shipment business cycle can reduce the cycle time by 50-60% since the cycle no longer requires human intervention. So instead of taking days to complete a business cycle, cycles can be completed in minutes or hours. This leaves both businesses and their trading partners more satisfied.

 

integration-issues-causing-revenue-loss

 

Choose the right EDI platform

It’s really a once-in-a-business-lifetime opportunity, where no half measures will do.  To completely solve the problem, and shape an action plan for implementing EDI, when evaluating your options, look for a single-platform, cloud-based approach to integration that simultaneously enables:

  • API + EDI + file-based integration with real-time end-to-end visibility
  • Back-office systems integration – i.e., connecting your WMS, eCommerce, TMS, ERP, CRM, etc.
  • Automation, transformation, orchestration of data and business processes
  • Persona-based insights, meaning the same information can be made meaningful for any user, whether it’s your finance people, supply chain operations, digital commerce, IT, customer support – whomever – so they can make real-time business decisions based on real-time insights.

 

EDI Implementation Guide

From an outcomes-based, value-creation standpoint, approaching your EDI implementation issues from a strategic, value-creation perspective first will help you focus your available resources on gaining the supply chain agility you need to continually achieve what’s most important to your business.  So study how money flows through your systems and processes. Figure out how you can deliver the best possible customer/partner experience. And make sure you’re in a position of confidence and control with whatever technology platform you choose. 

The Cleo Integration Cloud platform is intrinsically built around giving you choice.  You can opt for an entirely self-service approach, a 100 percent managed services deployment, or a blend of the two tailored to help you achieve the business outcomes you deem important for business success.  

Cleo also gives you the integration visibility to make real-time decisions -- about inventory status, manufacturing slowdowns, supply shortages (and whether you need to onboard a new/different trading partner), logistics & transportation/delivery schedules, pricing changes, and much more.  It’s a modern, cloud-based EDI integration platform specifically designed for today’s B2B business. 

Here are a few more reasons Cleo is different.  

First, we put API, EDI, and file-based integration technology on the same platform. We’ve enabled true end-to-end, B2B integration all the way into your back-office systems. 

Next, we eliminated inefficiencies and key-person dependencies by automating manual processes, orchestrating business processes, and supporting any-to-any data transformations.

Lastly, we empowered both business and technical users with real-time, end-to-end integration visibility for any transaction and any trading partner – enabling your entire organization to have powerful insights that drive better business decisions. 

What business outcomes will Cleo Integration Cloud deliver for you? 

  • Cost savings, lower TCO
  • Improved SLAs
  • Faster order processing
  • Happier customers
  • Fewer lost orders
  • Processing more orders
  • Reducing violations

… and more

Cleo Integration Cloud brings you into the new world where the best B2B integration capabilities help you thrive. So toss out the garbage of the old way, and think bigger with the new way – a single-platform solution that holds everything together, as explained in this short video.


 

Key Takeaways:

  • The top five EDI implementation issues in 2022 are: 

    • Integration complexity

    • No foundation for scalability

    • Data security

    • Errors and exceptions

    • Lack of choices

  • The steps to overcoming EDI implementation issues include:

    • Understanding trading partner requirements

    • Selecting EDI standards

    • Planning for scalability

    • Choosing the right EDI platform

  • Approaching common EDI issues from a strategic, value-creation perspective from the start will help you achieve supply chain agility

 

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