Use your own GUI splash screen for VLTrader or LexiCom!  Get creative for the holidays or plug your company logo by placing a picture file in the conf/images directory in the VersaLex home directory. The filename must start with “splash.” (the word splash followed by a period). Supported formats include JPEG, GIF, and PNG. The image can be no larger than 525X340 pixels and no smaller than 250X100 pixels.

The following link provides a variety of Streem related documentation (quick guides, etc.) to use with your Streem system. 

 http://www.cleo.com/support/byProduct/streem/streemdocumentation.php

Lily Downing, Support Technician

Cleo Technical Support suggests sending a support bundle with technical support requests. To submit a bundle select help – support – bundle from within the product. In the problem description, include any issues you are experiencing, as well as the host(s) in the bundle.  Submit the bundle HTTP, which will generate a support incident.  We save the bundle locally and attach it to an email requesting support. The technical support email address is: support@cleo.com.

Sending in a support bundle will help the Support Analyst review the error messages you are experiencing and further assist you in a timely manner.

Cleo Communications has a extensive library of knowledgebase articles for all of our products.  They cover many commonly asked questions, specific error messages and their meaning, as well as detailed information for unique trading partner requirements.

Check them out at http://www.cleo.com/support/SearchKB.php

Before upgrading your VersaLex (LexiCom or VLTrader) software, the Cleo Support Department recommends that you check system requirements.   There’s often nothing more frustrating than performing an update for software, only to find that you’re faced with errors and downtime.  The same amount of preparation that you take for a new install should be taken for subsequent upgrades.  Each new version of VersaLex that is released can potentially have new operating system requirements.   Customers should thoroughly review the System Requirements links at http://www.cleo.com/support/servicehome.php for their respective products.

Experience has shown that upgrades for VersaLex on Windows platform is often the easiest to perform, while upgrades for  LexiCom that runs on the iSeries (AS/400) are often the most time consuming.  VersaLex bundles a JRE (Java Runtime Environment with the product, but for those that run LexiCom as an AS/400 service it utilizes the system JRE on the IBM.  The iSeries has specific requirements found at http://www.cleo.com/support/byproduct/lexicom/sysreqs-AS400.php that mention certain versions of Java and the need for the latest cumulative updates from IBM.

The VersaLex Users Guide has a wealth of information about upgrading, and Cleo Support can provide you specific instructions for you upon request.

Feel free to ask Cleo Support any questions that you have.  We appreciate your inquiries and we’re always here to help!  We can be reached by email at support@cleo.com or by phone at (866)444-2536.

Chrysler Network infrastructure is implementing some changes that will change the resolution of the ebmx.extra.chrysler.com DNS. The date for this has been set as: 7/19/2009 @ 00:00.

If you have your server/PC behind a firewall, and the following IPs now need to be allowed:
129.9.70.68
129.9.102.68
129.9.102.69
129.9.70.69

Note that, due to the redundant, load balanced configuration of EBMX, Chrysler cannot guarantee which of the four IPs will be the resolution to ebmx.extra.chrysler.com at any one time, therefore, they suggest all four be configured as allowed.

Below is the note from Chrysler that you may have already received:
**************************************

ATTN: All HTTPS Mailbox and AS2 User’s of Chrysler’s EBMX (Electronic Business Message eXchange)

Chrysler Network Operations will be implementing an infrastructure change on:
7/19/2009 @ 00:00 EDT

This will CHANGE the IP resolution of:

https://ebmx.extra.chrysler.com [DNS for HTTPS Mailboxing]
and
http://ebmx-as2.extra.chrysler.com [DNS for AS2]

Most suppliers/trading partners SHOULD NOT be affected by the above change.

Very few suppliers/trading partners have specific firewall rules which will prevent communication with EBMX after the change.

If you are one of these suppliers/trading partners, please contact EBMX support via email:
ebusdesk@chrysler.com

or, via Chrysler’s Service Desk:
call: 800.332.9978
open a ticket – ensure it is routed to ticket group: EBMX

Please ensure you provide your name, company, supplier code, phone and email.

EBMX will supply alternatives to the firewall configuration to ease conversion. The new IP resolutions will also be provided if required.
*********************************************
Feel free to also contact Cleo Support should you encounter any issues. 1-866-444-CLEO or support@cleo.com.

Thank you!

Please Note: Cleo Communications has officially halted the development of its Cleo A+ Software and plans no future versions. The software is still available, but only limited technical support is available. If a feature is rendered inoperable we will not release an upgrade to address this feature.

Like any software development company, Cleo continually evaluates the needs of its customers & partners and apportions its resources to meet both the technology needs and consumer demand. In order to devote more of our development resources to these needs we have to discontinue older programs.

Cleo® Communications today announced the release of Cleo Integration Server (CIS), a solution designed to integrate applications, systems and processes internally and externally. The software product allows users to automate data transformations, eliminate manual processes as well as monitor and improve complex business flows. Cleo Integration Server works seamlessly with VLTrader secure communication server for a true end-to-end solution.

“Businesses today are required to integrate applications and processes
in order to succeed. They need to continue to leverage multiple systems
from an economical standpoint, but they need these systems to work together,”
explains Todd Enneking, Cleo’s Vice President of Business Development.
“In the past, tackling integration meant considerable resources both in
talent, time and hard dollars. Now, Cleo makes integration possible for
more businesses by providing a solution designed specifically for fast,
code-free implementation.”

Cleo Integration Server is comprised of an easy-to-use graphical process
designer to map and test workflows and a process engine to execute flows
of almost any complexity. The solution promotes reusable components and
functionality across disparate custom, packaged and legacy applications
using an object-based architecture and SOA approach. Since there is no
requirement for custom coding, a company’s own IT staff can create integrations
without the need for outside services.

CIS allows for any-to-any mapping between different data formats. Multiple
message formats and schemas are supported including XML-DTD, XSD, Hierarchical,
attributes, enumerated values, ASCII Text/Flat, Fixed-length, HTML, HL7,
EDI, AL3, Excel files, and SQL compliant relational databases. The software
provides complete management, reporting and auditing capabilities to track
and monitor transactions and delivers real-time triggers and polling events.
Comprehensive support for web services is also included.

Maximizing Product Investment

“The possibilities and benefits of integration are endless,” adds Enneking,
“from improving quality and access to business information, extending
functionality of existing systems, bringing products to market faster,
enhancing customer and partner relationships and much more. Clients can
tackle the most important project first and utilize the investment in
CIS for additional benefits down the road.”

More details can be found at http://www.cleo.com/integration-server/

Enhancements allow customers to extend communications reach

This week, Cleo released VersaLex 4.1, the technology powering LexiCom, VersaLex Trader (VLTrader), and VersaLex Proxy (VLProxy) products. VersaLex 4.1 users can now extend their reach beyond automated IP connections to communicate with those requiring manual file transfer via the Web Portal or fax with VLFax. This allows for a seamless communication process with all partners, regardless of technology level, without compromising security or slowing down business.

Some of the highlights of this release include:

• Web Portal: A customizable web portal, VLPortal, allows trading partners to view file transfer history and manually upload and download files. It can also be used to communicate information to trading partners. VLTrader only.
• Faxing: Enterprise fax, inbound and outbound faxing with VLFax (hardware costs may apply). VLTrader only.
• HTTP PUT+GET command: Send and receive payload in one server request/response.
• FTP/SSH FTP transfer resume: Failed transfers are resumed based on defined settings.
• SMTP multiple recipients: Send SMTP payloads to multiple (open-ended) recipients without requiring an SMTP forward proxy.
• SMTP Support: Already a feature in VLTrader, client-side SMTP is now also available in LexiCom.
• Native support for Windows and Linux 64bit operating systems.
• VLNavigator:
  • LDAP: LDAP (Lightweight Directory Access Protocol) authentication for verifying user logins using an external directory service.
  • Host folder privileges: Trading Partner Connections (Hosts) are only viewable and/or editable by role-based account settings allowing security across multiple business units.
  • Web GUI: Offers remote access via a web browser to VLNavigator.

If you are a current user of VLTrader or LexiCom and have not updated your software, I encourage you to review the complete release notes by logging-in with a valid serial number at:
http://www.cleo.com/support/byproduct/VLTrader/documentation/index.php. Updating your software is easy–simply click the “check for update” button from with the Tools menu of the software interface. Contact Cleo support with any questions: support@cleo.com or 1-866-444-CLEO.

“We’ve been so impressed with Cleo’s VLTrader. Cleo got us up and running  in a totally new, bleeding edge environment, and they got right back to us with answers to our questions and never got frustrated with the number of questions presented.  They have made VLTrader very robust and flexible.  It even allows special programs to be executed to match our unique requirements and notifies us of any communication failures,” said Carl Eaton of DPC Systems, Inc.

Mr. Eaton went on to say, “When a major target communications site changed to an unexpected format, Cleo worked until they had a version that would seamlessly matched the new protocol.  VLTrader is a stable, Drummond certified product that has performed very well over the last two years.  I would highly recommend this product to anyone.”

For additional customer testimonials visit: http://www.cleo.com/about/testimonials.php