White Papers

What Every SaaS Company Should Know About Integrating with Its Customers

Data transfer to and from customers is a key part to providing a SaaS service, and as a SaaS provider’s customer base grows, so does demand for different protocols and connectors. Providing the range of options for connectivity with either home-grown or open source software, or commercial MFT and B2B gateways, has a range of problems that will distract the SaaS provider from its core business.

Modern Integration Powers Open Banking

Open Banking is a collaborative model in which financial data is shared through APIs between parties to deliver enhanced services to the consumer marketplace. It’s an industry-changing initiative if each system in the banking value chain can be opened and the data can be governed. That’s why this digital banking revolution will be driven not necessarily by APIs but by broader B2B technology.

Consolidate Your Data Integration

Business inertia, over time, results in a collection of varied data integration technologies within a business. Meanwhile, as cloud, big data, and new secure protocols and standards proliferate, business finds itself redundantly supporting numerous data integration technologies as well as separately managing the underlying security, control, and governance. This paper discusses strategies and tactics to consolidate disparate integration technologies.

Case Management: Three Adaptive Architectures for Dynamic Customer Support

The case management methodology is a business framework that facilitates automated system-centric workflows, and ad hoc people-centric file movement in combination to address complex multi-tiered business processes in increasingly dynamic customer-facing support cases. Building out a case management structure developed on the bedrock of an enterprise managed file transfer (MFT) system can help the enterprise achieve the seamless and secure flow of information to and from the customer.

Understanding the Total Cost of Ownership of Integration Solutions

TCO is an analysis to determine all of the lifetime costs associated with the ownership of a particular asset. The ownership of an asset entails not only the initial license purchase cost but also maintenance, deployment, hardware and software upgrades, and operating the same asset throughout the asset’s anticipated service life — or an arbitrary time horizon such as 5 or 10 years to simplify analysis.

Top Ten “Must Haves” of an Integration Solution

The list of available integration options is massive if you include point solutions, or those which address specific types of integration. Most companies are moving painfully toward a fully integrated solution by combining point solutions — and often stretching them past their limits. At some point it becomes obvious that a more comprehensive integration solution will not only streamline processes and simplify the maintenance burden, but will also assimilate and present accurate, timely information that cannot be obtained via a collection of point solutions.

Managed File Transfer as a Strategic Technology

Managed File Transfer requirements have evolved from tactical administration and security concerns to strategic concerns about governance, compliance, and authentication. To address these concerns, a new class of strategic managed file transfer (MFT) solutions has emerged. These solutions integrate with enterprise applications while supporting cost-saving consolidation and enablement initiatives. This white paper offers an in-depth view of the relevant requirements and then provides an overview of Cleo MFT solutions.

EDI Modernization: Five Decision Factors

EDI (Electronic Data Interchange) modernization refers to the process of extending business-to-business (B2B) integration and automation capabilities beyond classic EDI, in support of modern business requirements. Modern B2B integration reflects changes in the way companies are connecting, automating business processes, and exchanging data. Its value lies in expanding integration capabilities while reducing the cost and complexity of partner onboarding and operations.

The Future of Managed File Transfer

The growth of any modern business demands an organizational managed file transfer presence to advance data flow and other IT processes. So, for many companies, the question is inevitable: “How can we keep leveraging MFT solutions while we expand our business?” The answer lies in the company’s ability to use programmatic MFT solutions to scale modern services and applications.

Best Practices in Data Loss Prevention Deployment for MFT

Organizations have considerable amounts of sensitive information flowing in and out of their business, and many have implemented Data Loss Prevention processes to prevent this information from inadvertently leaving the organization. This white paper offers an in-depth view of the relevant best practices for preventing data loss as part of a managed file transfer solution in your operation.
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