Case Management: Three Adaptive Architectures for Dynamic Customer Support

The case management methodology is a business framework that facilitates automated system-centric workflows, and ad hoc people-centric file movement in combination to address complex multi-tiered business processes in increasingly dynamic customer-facing support cases.

Building out a case management structure developed on the bedrock of an enterprise managed file transfer (MFT) system can help the enterprise achieve the seamless and secure flow of information to and from the customer.

MFT capabilities in a dynamic case management solution help the organization increase business agility, improve productivity, optimize case outcomes, and reduce the risk of customer attrition. When the enterprise is capable of securely facilitating real-time bi-directional data flows between the support system, the enterprise, and the customer, it can exceed customer expectations.

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