Nothing jeopardizes customer, supplier, and trading partner interactions like poor exception management. Thankfully, the Cleo Integration Cloud EDI Platform has you covered.
Cleo gives you the power to proactively address any EDI services or application issue, all while ensuring critical SLAs are always met. With Cleo, get an immediate window into how each of your partners is impacting your business. Reveal — and address — failed transactions and unleash the power of reliable, robust integrations.
Track and search issues by a specific partner or issue ID. And, when you’re ready, jump in by simply clicking the open issues flag. Uncover actionable business insights by seeing where and when issues occur, pinpointing the exact source of the problem, so you can immediately assess the impact on revenue and inventory.
With a view for each consolidated issue life cycle, you can also eliminate blind spots that could lead to miscommunications or slowdowns. Cleo makes it easy to track issues with real-time alerts, so you always know the status and progress of issues you care about... or collaborate directly to escalate or resolve support cases a lot faster. Increase agility and control by resending and reprocessing messages — or improve visibility by sharing tickets with any team members or ecosystem partners.
Cleo’s collaborative exception management, powerful drill-downs, and world-class support team give you the tools to revolutionize the way you handle exceptions — raising the bar on the performance of your entire ecosystem.