USA Truck Customer Success Story
USA Truck uses Cleo to ensure more efficient communication with partners
As a leading North American transportation logistics provider servicing 25% of Fortune 100 companies, USA Truck relies on electronic communication to interchange data with its vast partner network and to process transactions quickly, accurately, and securely.
In late 2010, USA Truck discovered a need for greater collaboration to meet growing customer demand. Its EDI translation software was unable to scale to meet USA Truck’s growth and testing highlighted potential difficulties processing transactions for its network of 300 EDI trading partners. USA Truck’s IT team additionally sought greater reporting capabilities and visibility into its transaction data.
After evaluating several providers, USA Truck selected Cleo to better manage the company’s transaction load and ensure more efficient, secure communications across its trading partner network.
With the Cleo Clarify solution supplementing its TMS workflow, USA Truck can accept or reject load tenders within seconds. Its team can also connect various applications and partners through configurable, automated business processes and integration services supported by Cleo, including in-depth reporting and transaction history logs for complete system visibility.
With more in-depth and efficient EDI tools on hand, USA Truck and Cleo developed plans for a particularly rapid implementation. After beginning the partnership in January 2011, USA Truck sought to convert all of its 300 EDI trading partners to the new Cleo Clarify software and dispatch system by July 2011.
“The seven-month implementation plan was certainly a huge undertaking for us,” said Les Bicknell, director of application development. “We were confident that by working closely with Cleo’s services team, we could systematically move our customers to the new system without it being much of an event.”
Cleo’s professional services and USA Truck first worked to configure Cleo Clarify with the carrier’s TMS. Once complete, USA Truck’s infrastructure could extract transaction data from the TMS and transmit it to customers via Cleo Clarify throughout the lifecycle of the order. “We were extremely pleased to work with Cleo’s professional services group, and they made our hard deadline possible,” said Bicknell. “We gained a lot of efficiencies due to Cleo’s innovations, and I can say I couldn’t be happier.”
Growth and improved partner relationships