5 Ways to Ensure Customer Data Compliance
An enterprise will find itself in an unenviable position when it cannot accept a customer’s data requirements to support digital communications. Oftentimes, an enterprise that cannot support certain protocols or data formats must turn that customer away or custom-build a connection or transformation.
If you’re able to consistently turn down new revenue, congratulations. But most companies cannot afford to do so and must find a way to make the business happen. Even the one-off integrations, while they enable the desired interactivity, can jeopardize the service-level agreement (SLA) with that customer and put a company on the hook for potentially costly penalties.
There are many reasons an enterprise might not comply a customer’s data requirements, but most of them revolve around the inability to provide flexible integration options. Such limitations lead to:
— Data loss or inaccuracies
— Slow transaction delivery times
— Incorrect file formats
— Costly SLA violations
Most often, the organization isn’t doing any of this intentionally; it’s the byproduct of poor integration technology. But that’s not a valid excuse because if they can’t do business with you, they’ll find a competitor that can more support their data exchange needs.
With all the strides modern integration solutions have made, an enterprise should no longer fall out of favor with a customer over data requirements and missed SLAs. Here are the top five ways to ensure customer data compliance using an ecosystem integration platform.
1. Seamless End-to-End Processes for Data Transformation, Orchestration, Movement
Too many company-wide processes, while related, happen in silos and in a disjointed manner. Consolidating EDI and application integration, however, means your business can automate data transformation, orchestration, and movement processes and streamline end-to-end data lifecycles. This allows enterprises to accelerate any-to-any integration by automating data validation, transformation, and orchestration processes across your internal environment, cloud applications.
2. Real-Time Visibility of All Data Exchanges
Integrated end-to-end data flows promote real-time visibility, and enterprises are able to unlock performance data that creates new opportunities and critical business insights. An ecosystem integration platform provides a central console specifically designed to gives your enterprise a comprehensive view of your important B2B interactions. Business users can view and monitor the complete customer journey, from the ordering process to fulfillment, with the ability to offer premium customer service at any step in the process.
3. Centralize All Integrations and Integration Processes
When you integrate with multiple customers and trading partners, you do not want to make things more complex than they already are by deploying one-off and custom integrations for each. A modern integration platform centralizes data movement processes and will eliminate the need for multiple clients and custom integrations, enabling you to consolidate systems and more easily manage the important B2B integrations across your ecosystem.
4. Automate Core Integration Processes to Reduce Manual Errors
Automating end-to-end processes help to reduce the potentially costly errors that occur with manual workflows. Creating and controlling secure connections with internal systems and applications and external customer and trading partner technologies, which is the crux of ecosystem integration, enables such automation. Additionally, automation of the partner onboarding process reduces the amount of time it takes to build and maintain data mapping or file transfers with new customers or technologies and speeds time to value.
5. Ensure Data is Handled According to Business Rules Through Data Governance Alerts
The final way to ensure your enterprise remains in compliance with your customer SLAs is through event and non-event alerts. These essentially pre-empt any risk of SLA or mandate violations that might happen due to file transfer errors. Alerting capabilities help businesses proactively mitigate errors that might lead to SLA penalties and ensure your organization stays in compliance with its customers.
The Peace of Mind from an Integrated Platform
The ability to interact and do business with new and existing customers is core to generating revenue, and it’s why data compliance will always be of the utmost importance to your bottom line. An ecosystem integration platform supports all manner of data format and protocol to support your customers’ evolving needs
Cleo Integration Cloud enables businesses to say “yes” to customers without worrying about whether you can support the format, connector, protocol, or SLA. With over 1,500 application and B2B connectors built into a comprehensive integration solution that’s highly available and designed to scale in a cloud-friendly environment, your business will be prepared to support any data requirements your customers might have.