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Best Practices for
Best-in-Class Support

 

To ensure your support process goes as quickly and smoothly as possible, please have the following information on hand when contacting our support team:

 

 

1. Company name and
contact information

 

2. Serial number of the product.

 

3. Description of the problem

 

4. Mention any recent changes that may be related

 

5. Does the issue happen consistently or is it a random issue

 

6. Time and date when the issue last happened

 

7. If you are using LexiCom or VLTrader, generate a
Support bundle

 

8. Send the information to: support@cleo.com

 

 

 

We appreciate your help in expediting your technical support!

Thanks and we’ll be in touch shortly.

 

 

Contact Support

Please be aware that a technical support subscription is required to access our analysts.

Support Hours: 8:00am - 5:00pm CT, Monday - Friday except Holidays

Cleo Products

Toll Free: 1-866-444-2536
International: 001-815-282-7894
Fax: 815-654-8294
Email: support@cleo.com
Web: Support Request Form

Streem Products

Toll Free: 1-888-724-1030
International: 001-815-282-7897
Fax: 1-888-724-1021
Email: StreemSupport@cleo.com

Product Support

VLTrader v4.2

VLProxy v2.7

LexiCom v4.2

Complete Advantage Suite v5.0SP2

Streem Fax/Alert v6.60

EN (TP/3270)
 

Cleo Remote vIT5

3780 Bisync

A+ Async

Support Subscriptions

Obtaining the right software is only the beginning of a complete solution. Ensure you stay up and running with Cleo's technical support services. Our highly-trained technical support analysts have been helping customers for years. For more information, select a product on the Support Subscription home page.