Cleo A+ Async Support Services

Obtaining the right software is only the beginning of a complete solution. Ensure you stay up and running with Cleo's technical support services. Our highly-trained technical support analysts have been helping customers for years.

Please Note: Cleo Communications has officially halted the development of its Cleo A+ Software and plans no future versions. The software is still available, but only limited technical support is available. If a feature is rendered inoperable we will not release an upgrade to address this feature.

Like any software development company, Cleo continually evaluates the needs of its customers & partners and apportions its resources to meet both the technology needs and consumer demand. In order to devote more of our development resources to these needs we have to discontinue older programs.

Support Subscriptions

Cleo’s Annual Technical Support Subscription includes the following:

• Technical Support via Telephone, Web Request, E-mail, and Fax
  Cleo’s Technical Support Staff is available for resolving installation, configuration, and operational issues associated with the A+ Async product. Voicemail, web requests, e-mail, or fax messages will be responded to by the next available Support Analyst in the order they were received, during normal business hours. Note: Customer may be required to upgrade to the current version for support.
• Web site access to our Knowledgebase and Documentation. Cleo's website includes detailed product and compatibility information as well as Knowledgebase and Technical Bulletin listings.

Support Subscriptions are available for an annual fee. To purchase or renew an annual subscription, please contact your Cleo Sales Representative by calling 1.800.233.2536 (in North America) or 001.815.654.8110 (International). You may also email questions to salesil@cleo.com.

For a complete explanation of Cleo's Support Services, including definitions, escalation levels, and exclusions, please view the Cleo Support Services PDF.