Product Sheets

 

EDI Managed Services

 

Professional Support for EDI Translator Installations

 

Cleo's commitment to providing a total solution includes professional EDI services to handle the set up and ongoing tasks associated with keeping EDI running smoothly. Whether EDI is new to your organization or you are looking for assistance with a current implementation, our expert team is ready to handle all the intricacies of EDI so you don't have to.

 

Services

EDI map development

Trading partner enablement

Data communications/system interface management

Integration services between translators and enterprise systems

EDI software/hardware upgrades, migrations, etc.

Training of key personnel

System management, monitoring and issue resolution

 

Value Added Services

Hosted translator set up and mapping

Web EDI set up and mapping

AS2 installation, configuration, and monitoring

Operating system expertise - Windows, Unix, AS/400, Mainframe

 

EDI Translators Supported

Cleo’s EDI+

Sterling Gentran/GIS

Inovis TLE/TLW/TL System (TLi)

Extol EDI Integrator, Extol Business Integrator (EBI)

Softshare Delta/ECS

and others

 

Differentiators

Provide consulting type services for new and existing EDI translator installations

Less expensive than independent consulting rates

Higher skill sets than internal IT staff

Redundancy - not reliant on single person

Primary account manager performs customer service and is accountable for deliverables

 

Customer Support

All customers supported under SLA guidelines:

Status reports/time sheets sent weekly

Issue resolution reports which include corrective action