Frequently Asked Questions
How big is Cleo Communications?
Cleo is a privately-held business-to-business software development company with headquarters in Loves Park, IL (90 miles northwest of Chicago). We deliver secure file transfer, managed file transfer and integration solutions for all size businesses and all verticals, in fact, we have more than 100,000 total software installations. We help organizations conduct business securely, create revenue streams, deliver a great customer experience, optimize IT spend and save money. Learn more
How can I be sure I will like Cleo products?
If you have a need for trusted, reliable, easy-to-use communications, if you are searching for a way to manage and automate processes, if you need to integrate orders or data from disparate databases or devices or with legacy systems, or if you are exploring better ways to automate processes and make better use of IT and human and business resources, Cleo has a best-in-class solution. But don’t take our word for it. You can view customer testimonials and case studies. Or, give us a call and we'll put you in touch with our clients and partners or, better yet, let you try our products risk-free.
How do I become a Partner?
Find out why a growing number of leading organizations partner with us. Choose the partner performance tier that fits your business goals. Learn more
How do I find a Partner?
With partners and resellers worldwide, it’s easy to find a partner near you or one that has the expertise you’re looking for. We make finding a partner quick and easy.
How do I get updated software releases?
When you purchase software from Cleo, rest assured you’ve made a smart investment. When you purchase your product, you automatically get 12 months of support. Our clients say they love Cleo support. One of the reasons is that we push out releases to you! No need to check for updates manually. You will have the latest version pushed to you complete with notes. It's not some huge, hard to read file; you get the “what’s new,” the “highlights” and the “executive summary” so you can get started right away. Of course, we provide complete technical documentation online with every release.
How do I renew my Support for Cleo Products?
Renewing support is easy. Cleo offers you choices in support to best fit your needs. Select our 8x5 or 24/7 support options. Simply call 1-866-444-2536 (US) or 001-815-654-8110 (International) or renew support through your partner for the most tailored support menu.
How is Streem Alert and Streem enterprise fax related to Cleo Communications?
Streem is a sister product family to Cleo software solutions. Streem Alert and Streem Fax Solutions are enterprise solutions – just like Cleo software solutions. Streem products are used primarily in office document workflows. Streem branded solutions have grown up in primarily in the office space and work seamlessly with multifunction devices found in many office environments. While Cleo solutions can also send and receive files from any device to any device, including fax, they focus on helping clients with data flows and business process management and often start with IT. Both solutions are developed and managed by Cleo Communications. Both Streem and Cleo primarily sell through partners and resellers. Streem is a Gold Alliance Partner of Xerox Corporation and Cleo solutions are recognized and sold through more than 250 partners worldwide.
Do I call Cleo Support directly for technical questions or do I need to work through my partner?
Cleo is an extension of our partners’ team. We work with partners and resellers who intimately understand vertical industries – like healthcare, finance, retail or manufacturing. Sometimes our partners are chosen for their knowledge and reputation in a specific geography or community. Please contact your partner or feel free to call Cleo Support directly and we’d be happy to assist you.