Before upgrading your VersaLex (LexiCom or VLTrader) software, the Cleo Support Department recommends that you check system requirements.   There’s often nothing more frustrating than performing an update for software, only to find that you’re faced with errors and downtime.  The same amount of preparation that you take for a new install should be taken for subsequent upgrades.  Each new version of VersaLex that is released can potentially have new operating system requirements.   Customers should thoroughly review the System Requirements links at http://www.cleo.com/support/servicehome.php for their respective products.

Experience has shown that upgrades for VersaLex on Windows platform is often the easiest to perform, while upgrades for  LexiCom that runs on the iSeries (AS/400) are often the most time consuming.  VersaLex bundles a JRE (Java Runtime Environment with the product, but for those that run LexiCom as an AS/400 service it utilizes the system JRE on the IBM.  The iSeries has specific requirements found at http://www.cleo.com/support/byproduct/lexicom/sysreqs-AS400.php that mention certain versions of Java and the need for the latest cumulative updates from IBM.

The VersaLex Users Guide has a wealth of information about upgrading, and Cleo Support can provide you specific instructions for you upon request.

Feel free to ask Cleo Support any questions that you have.  We appreciate your inquiries and we’re always here to help!  We can be reached by email at support@cleo.com or by phone at (866)444-2536.