Cleo Technical Support suggests sending a support bundle with technical support requests. To submit a bundle select help – support – bundle from within the product. In the problem description, include any issues you are experiencing, as well as the host(s) in the bundle.  Submit the bundle HTTP, which will generate a support incident.  We save the bundle locally and attach it to an email requesting support. The technical support email address is: support@cleo.com.

Sending in a support bundle will help the Support Analyst review the error messages you are experiencing and further assist you in a timely manner.