The following link provides a variety of Streem related documentation (quick guides, etc.) to use with your Streem system. 

 http://www.cleo.com/support/byProduct/streem/streemdocumentation.php

Lily Downing, Support Technician

Cleo Technical Support suggests sending a support bundle with technical support requests. To submit a bundle select help – support – bundle from within the product. In the problem description, include any issues you are experiencing, as well as the host(s) in the bundle.  Submit the bundle HTTP, which will generate a support incident.  We save the bundle locally and attach it to an email requesting support. The technical support email address is: support@cleo.com.

Sending in a support bundle will help the Support Analyst review the error messages you are experiencing and further assist you in a timely manner.

Cleo Communications has a extensive library of knowledgebase articles for all of our products.  They cover many commonly asked questions, specific error messages and their meaning, as well as detailed information for unique trading partner requirements.

Check them out at http://www.cleo.com/support/SearchKB.php

Before upgrading your VersaLex (LexiCom or VLTrader) software, the Cleo Support Department recommends that you check system requirements.   There’s often nothing more frustrating than performing an update for software, only to find that you’re faced with errors and downtime.  The same amount of preparation that you take for a new install should be taken for subsequent upgrades.  Each new version of VersaLex that is released can potentially have new operating system requirements.   Customers should thoroughly review the System Requirements links at http://www.cleo.com/support/servicehome.php for their respective products.

Experience has shown that upgrades for VersaLex on Windows platform is often the easiest to perform, while upgrades for  LexiCom that runs on the iSeries (AS/400) are often the most time consuming.  VersaLex bundles a JRE (Java Runtime Environment with the product, but for those that run LexiCom as an AS/400 service it utilizes the system JRE on the IBM.  The iSeries has specific requirements found at http://www.cleo.com/support/byproduct/lexicom/sysreqs-AS400.php that mention certain versions of Java and the need for the latest cumulative updates from IBM.

The VersaLex Users Guide has a wealth of information about upgrading, and Cleo Support can provide you specific instructions for you upon request.

Feel free to ask Cleo Support any questions that you have.  We appreciate your inquiries and we’re always here to help!  We can be reached by email at support@cleo.com or by phone at (866)444-2536.

Chrysler Network infrastructure is implementing some changes that will change the resolution of the ebmx.extra.chrysler.com DNS. The date for this has been set as: 7/19/2009 @ 00:00.

If you have your server/PC behind a firewall, and the following IPs now need to be allowed:
129.9.70.68
129.9.102.68
129.9.102.69
129.9.70.69

Note that, due to the redundant, load balanced configuration of EBMX, Chrysler cannot guarantee which of the four IPs will be the resolution to ebmx.extra.chrysler.com at any one time, therefore, they suggest all four be configured as allowed.

Below is the note from Chrysler that you may have already received:
**************************************

ATTN: All HTTPS Mailbox and AS2 User’s of Chrysler’s EBMX (Electronic Business Message eXchange)

Chrysler Network Operations will be implementing an infrastructure change on:
7/19/2009 @ 00:00 EDT

This will CHANGE the IP resolution of:

https://ebmx.extra.chrysler.com [DNS for HTTPS Mailboxing]
and
http://ebmx-as2.extra.chrysler.com [DNS for AS2]

Most suppliers/trading partners SHOULD NOT be affected by the above change.

Very few suppliers/trading partners have specific firewall rules which will prevent communication with EBMX after the change.

If you are one of these suppliers/trading partners, please contact EBMX support via email:
ebusdesk@chrysler.com

or, via Chrysler’s Service Desk:
call: 800.332.9978
open a ticket – ensure it is routed to ticket group: EBMX

Please ensure you provide your name, company, supplier code, phone and email.

EBMX will supply alternatives to the firewall configuration to ease conversion. The new IP resolutions will also be provided if required.
*********************************************
Feel free to also contact Cleo Support should you encounter any issues. 1-866-444-CLEO or support@cleo.com.

Thank you!

Please Note: Cleo Communications has officially halted the development of its Cleo A+ Software and plans no future versions. The software is still available, but only limited technical support is available. If a feature is rendered inoperable we will not release an upgrade to address this feature.

Like any software development company, Cleo continually evaluates the needs of its customers & partners and apportions its resources to meet both the technology needs and consumer demand. In order to devote more of our development resources to these needs we have to discontinue older programs.