Cleo Communications » Support http://www.cleo.com/blog Connecting your business...everywhere, every time. Fri, 11 Sep 2009 14:31:48 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Streem Documentation http://www.cleo.com/blog/?p=298 http://www.cleo.com/blog/?p=298#comments Wed, 29 Jul 2009 16:45:13 +0000 Lily http://www.cleo.com/blog/?p=298 The following link provides a variety of Streem related documentation (quick guides, etc.) to use with your Streem system. 

 http://www.cleo.com/support/byProduct/streem/streemdocumentation.php

Lily Downing, Support Technician

]]> http://www.cleo.com/blog/?feed=rss2&p=298 0 Cleo Support Bundles http://www.cleo.com/blog/?p=281 http://www.cleo.com/blog/?p=281#comments Fri, 24 Jul 2009 16:11:48 +0000 Jamie http://www.cleo.com/blog/?p=281 Cleo Technical Support suggests sending a support bundle with technical support requests. To submit a bundle select help – support – bundle from within the product. In the problem description, include any issues you are experiencing, as well as the host(s) in the bundle.  Submit the bundle HTTP, which will generate a support incident.  We save the bundle locally and attach it to an email requesting support. The technical support email address is: support@cleo.com.

Sending in a support bundle will help the Support Analyst review the error messages you are experiencing and further assist you in a timely manner.

]]> http://www.cleo.com/blog/?feed=rss2&p=281 0 Knowledgebase Article’s and You http://www.cleo.com/blog/?p=287 http://www.cleo.com/blog/?p=287#comments Tue, 21 Jul 2009 16:30:59 +0000 Josh http://www.cleo.com/blog/?p=287 Cleo Communications has a extensive library of knowledgebase articles for all of our products.  They cover many commonly asked questions, specific error messages and their meaning, as well as detailed information for unique trading partner requirements.

Check them out at http://www.cleo.com/support/SearchKB.php

]]> http://www.cleo.com/blog/?feed=rss2&p=287 0 Checking System Requirements http://www.cleo.com/blog/?p=282 http://www.cleo.com/blog/?p=282#comments Tue, 21 Jul 2009 16:15:50 +0000 JeffWarren http://www.cleo.com/blog/?p=282 Before upgrading your VersaLex (LexiCom or VLTrader) software, the Cleo Support Department recommends that you check system requirements.   There’s often nothing more frustrating than performing an update for software, only to find that you’re faced with errors and downtime.  The same amount of preparation that you take for a new install should be taken for subsequent upgrades.  Each new version of VersaLex that is released can potentially have new operating system requirements.   Customers should thoroughly review the System Requirements links at http://www.cleo.com/support/servicehome.php for their respective products.

Experience has shown that upgrades for VersaLex on Windows platform is often the easiest to perform, while upgrades for  LexiCom that runs on the iSeries (AS/400) are often the most time consuming.  VersaLex bundles a JRE (Java Runtime Environment with the product, but for those that run LexiCom as an AS/400 service it utilizes the system JRE on the IBM.  The iSeries has specific requirements found at http://www.cleo.com/support/byproduct/lexicom/sysreqs-AS400.php that mention certain versions of Java and the need for the latest cumulative updates from IBM.

The VersaLex Users Guide has a wealth of information about upgrading, and Cleo Support can provide you specific instructions for you upon request.

Feel free to ask Cleo Support any questions that you have.  We appreciate your inquiries and we’re always here to help!  We can be reached by email at support@cleo.com or by phone at (866)444-2536.

]]> http://www.cleo.com/blog/?feed=rss2&p=282 0 Cleo A+ Legacy Support http://www.cleo.com/blog/?p=278 http://www.cleo.com/blog/?p=278#comments Tue, 14 Jul 2009 16:09:31 +0000 Brad Knutti http://www.cleo.com/blog/?p=278 Please Note: Cleo Communications has officially halted the development of its Cleo A+ Software and plans no future versions. The software is still available, but only limited technical support is available. If a feature is rendered inoperable we will not release an upgrade to address this feature.

Like any software development company, Cleo continually evaluates the needs of its customers & partners and apportions its resources to meet both the technology needs and consumer demand. In order to devote more of our development resources to these needs we have to discontinue older programs.

]]> http://www.cleo.com/blog/?feed=rss2&p=278 0 Cleo releases VersaLex 4.1 http://www.cleo.com/blog/?p=246 http://www.cleo.com/blog/?p=246#comments Thu, 18 Jun 2009 21:55:30 +0000 Angela http://www.cleo.com/blog/?p=246 Enhancements allow customers to extend communications reach

This week, Cleo released VersaLex 4.1, the technology powering LexiCom, VersaLex Trader (VLTrader), and VersaLex Proxy (VLProxy) products. VersaLex 4.1 users can now extend their reach beyond automated IP connections to communicate with those requiring manual file transfer via the Web Portal or fax with VLFax. This allows for a seamless communication process with all partners, regardless of technology level, without compromising security or slowing down business.

Some of the highlights of this release include:

  • Web Portal: A customizable web portal, VLPortal, allows trading partners to view file transfer history and manually upload and download files. It can also be used to communicate information to trading partners. VLTrader only.
  • Faxing: Enterprise fax, inbound and outbound faxing with VLFax (hardware costs may apply). VLTrader only.
  • HTTP PUT+GET command: Send and receive payload in one server request/response.
  • FTP/SSH FTP transfer resume: Failed transfers are resumed based on defined settings.
  • SMTP multiple recipients: Send SMTP payloads to multiple (open-ended) recipients without requiring an SMTP forward proxy.
  • SMTP Support: Already a feature in VLTrader, client-side SMTP is now also available in LexiCom.
  • Native support for Windows and Linux 64bit operating systems.
  • VLNavigator:
    • LDAP: LDAP (Lightweight Directory Access Protocol) authentication for verifying user logins using an external directory service.
    • Host folder privileges: Trading Partner Connections (Hosts) are only viewable and/or editable by role-based account settings allowing security across multiple business units.
    • Web GUI: Offers remote access via a web browser to VLNavigator.

If you are a current user of VLTrader or LexiCom and have not updated your software, I encourage you to review the complete release notes by logging-in with a valid serial number at:
http://www.cleo.com/support/byproduct/VLTrader/documentation/index.php. Updating your software is easy–simply click the “check for update” button from with the Tools menu of the software interface. Contact Cleo support with any questions: support@cleo.com or 1-866-444-CLEO.

]]> http://www.cleo.com/blog/?feed=rss2&p=246 0 We’re Listening http://www.cleo.com/blog/?p=176 http://www.cleo.com/blog/?p=176#comments Mon, 13 Apr 2009 14:43:56 +0000 Shelley http://www.cleo.com/blog/?p=176 Recently Cleo has started sending a satisfaction survey to customers who have purchased the Streem products.   We have implemented several methods for distribution, including email, fax, and voice via the Streem Alert messaging solution.  An online survey is also available at http://www.cleo.com/streem/cssurvey.php. 

We encourage customers who receive the survey to complete it and welcome you to access the online survey at anytime.  Your feedback is important to us, and the information you supply will help us to improve the quality of the Cleo-Streem experience.  Should you have additional comments or questions, please contact us 800-325-7732 or response@cleo.com.

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