“We’ve been so impressed with Cleo’s VLTrader. Cleo got us up and running  in a totally new, bleeding edge environment, and they got right back to us with answers to our questions and never got frustrated with the number of questions presented.  They have made VLTrader very robust and flexible.  It even allows special programs to be executed to match our unique requirements and notifies us of any communication failures,” said Carl Eaton of DPC Systems, Inc.

Mr. Eaton went on to say, “When a major target communications site changed to an unexpected format, Cleo worked until they had a version that would seamlessly matched the new protocol.  VLTrader is a stable, Drummond certified product that has performed very well over the last two years.  I would highly recommend this product to anyone.”

For additional customer testimonials visit: http://www.cleo.com/about/testimonials.php

KSC Locations: 

Xerox Gil Hatch Center

800 Phillips Road

Building 0209

Webster, NY 14580

Xerox Knowledge Sharing Center

245 Park Avenue

First Floor

New York, NY 10167

Xerox Knowledge Sharing Center

1301 K Street NW

Second Floor, West Tower

Washington, DC 20005

Xerox Knowledge Sharing Center

701 S. Aviation Blvd.

El Segundo, CA 90245

Contact your local Xerox representative or, Cleo Streem Product Sales at 800-325-7732 or StreemINSales@cleo.com, to schedule a demonstration, arrange a  training  session at a KSC, and more.

That said, I find often that it can be tough to get contacts onboard, create a sense of priority, or sometimes, even to get a response.  Some hesitation is based around company policies and  I understand that everyone is busy these days.  I’ve tossed around ideas, including incentives, and I always try to respond quickly and keep things moving.

So, my question is this:  What can I do to make it easier and worthwhile for the customer?  If anyone has suggestions or processes that they have found successful, your insight is appreciated!

HIPAA Compliant Faxing in Action – Read More

Paperwork Still Rules The Day

Written by:  Joab Jackson, Senior Technology Editor for Government Computer News 

Paperwork, whether it is the dead-tree variety or the digital kind, is still the dominant chore of the average government employee. In a recent poll of 316 U.S. government and education workers conducted by Xerox and Harris Interactive, about 58 percent said they spend as much as half of their average workday filing, deleting or sorting paper or digital information.

Question: How much time each day do you spend managing information, such as sorting, deleting or filing e-mails/paper?

More than 8 hours – 1 percent
5 to 8 hours – 2 percent
1 to 4 hours – 58 percent
Less than 1 hour — 39 percent

We encourage customers who receive the survey to complete it and welcome you to access the online survey at anytime.  Your feedback is important to us, and the information you supply will help us to improve the quality of the Cleo-Streem experience.  Should you have additional comments or questions, please contact us 800-325-7732 or response@cleo.com.

• Inbound and outbound archiving through integration with DocuShare
• System monitoring and error reporting that can be setup to automatically check on components and provide information on potential issues.
• Inbox webpage that shows all jobs received for a user, device, etc.
• Streamlining of Streem Connect EIP integration for fax, email, and alert
• Streem Alert Support for Windows integrated logon using Internet Explorer
• Support for numeric pagers using the TAP protocol through integration with PageGate software
• Inbound faxing will now deliver to multiple destinations using the same number
• Fax numbers can be assigned to Windows printers
• Faxed .tiff images are resized for printing via certain Xerox devices

Cleo’s Streem team develops, installs, and supports the Streem solutions directly, while Steeplechase’s Document Solutions division implements all Xerox DocuShare products, providing ease of installation, administration, and use. This collaborative solution simplifies deployment and reduces IT complexity, despite the typical mix of devices, databases, servers, directory services, and storage systems found in today’s enterprise. With Streem Fax, users send and receive faxes via email, and have the ability to scan to fax from a Xerox Multi-function Device. Faxes are then routed to the secure DocuShare repository where they are indexed for paperless storage and easy retrieval. Together, Cleo’s Streem Fax Network Fax and Xerox DocuShare’s Enterprise Content Management Solutions easily scale from small to large installations.