http://www.cleo.com/support/byProduct/streem/streemdocumentation.php

Lily Downing, Support Technician

Sending in a support bundle will help the Support Analyst review the error messages you are experiencing and further assist you in a timely manner.

Check them out at http://www.cleo.com/support/SearchKB.php

Experience has shown that upgrades for VersaLex on Windows platform is often the easiest to perform, while upgrades for  LexiCom that runs on the iSeries (AS/400) are often the most time consuming.  VersaLex bundles a JRE (Java Runtime Environment with the product, but for those that run LexiCom as an AS/400 service it utilizes the system JRE on the IBM.  The iSeries has specific requirements found at http://www.cleo.com/support/byproduct/lexicom/sysreqs-AS400.php that mention certain versions of Java and the need for the latest cumulative updates from IBM.

The VersaLex Users Guide has a wealth of information about upgrading, and Cleo Support can provide you specific instructions for you upon request.

Feel free to ask Cleo Support any questions that you have.  We appreciate your inquiries and we’re always here to help!  We can be reached by email at support@cleo.com or by phone at (866)444-2536.

If you have your server/PC behind a firewall, and the following IPs now need to be allowed:
129.9.70.68
129.9.102.68
129.9.102.69
129.9.70.69

Note that, due to the redundant, load balanced configuration of EBMX, Chrysler cannot guarantee which of the four IPs will be the resolution to ebmx.extra.chrysler.com at any one time, therefore, they suggest all four be configured as allowed.

Below is the note from Chrysler that you may have already received:
**************************************

ATTN: All HTTPS Mailbox and AS2 User’s of Chrysler’s EBMX (Electronic Business Message eXchange)

Chrysler Network Operations will be implementing an infrastructure change on:
7/19/2009 @ 00:00 EDT

This will CHANGE the IP resolution of:

https://ebmx.extra.chrysler.com [DNS for HTTPS Mailboxing]
and
http://ebmx-as2.extra.chrysler.com [DNS for AS2]

Most suppliers/trading partners SHOULD NOT be affected by the above change.

Very few suppliers/trading partners have specific firewall rules which will prevent communication with EBMX after the change.

If you are one of these suppliers/trading partners, please contact EBMX support via email:
ebusdesk@chrysler.com

or, via Chrysler’s Service Desk:
call: 800.332.9978
open a ticket – ensure it is routed to ticket group: EBMX

Please ensure you provide your name, company, supplier code, phone and email.

EBMX will supply alternatives to the firewall configuration to ease conversion. The new IP resolutions will also be provided if required.
*********************************************
Feel free to also contact Cleo Support should you encounter any issues. 1-866-444-CLEO or support@cleo.com.

Thank you!

Like any software development company, Cleo continually evaluates the needs of its customers & partners and apportions its resources to meet both the technology needs and consumer demand. In order to devote more of our development resources to these needs we have to discontinue older programs.

“Businesses today are required to integrate applications and processes
in order to succeed. They need to continue to leverage multiple systems
from an economical standpoint, but they need these systems to work together,”
explains Todd Enneking, Cleo’s Vice President of Business Development.
“In the past, tackling integration meant considerable resources both in
talent, time and hard dollars. Now, Cleo makes integration possible for
more businesses by providing a solution designed specifically for fast,
code-free implementation.”

Cleo Integration Server is comprised of an easy-to-use graphical process
designer to map and test workflows and a process engine to execute flows
of almost any complexity. The solution promotes reusable components and
functionality across disparate custom, packaged and legacy applications
using an object-based architecture and SOA approach. Since there is no
requirement for custom coding, a company’s own IT staff can create integrations
without the need for outside services.

CIS allows for any-to-any mapping between different data formats. Multiple
message formats and schemas are supported including XML-DTD, XSD, Hierarchical,
attributes, enumerated values, ASCII Text/Flat, Fixed-length, HTML, HL7,
EDI, AL3, Excel files, and SQL compliant relational databases. The software
provides complete management, reporting and auditing capabilities to track
and monitor transactions and delivers real-time triggers and polling events.
Comprehensive support for web services is also included.

Maximizing Product Investment

“The possibilities and benefits of integration are endless,” adds Enneking,
“from improving quality and access to business information, extending
functionality of existing systems, bringing products to market faster,
enhancing customer and partner relationships and much more. Clients can
tackle the most important project first and utilize the investment in
CIS for additional benefits down the road.”

More details can be found at http://www.cleo.com/integration-server/

This week, Cleo released VersaLex 4.1, the technology powering LexiCom, VersaLex Trader (VLTrader), and VersaLex Proxy (VLProxy) products. VersaLex 4.1 users can now extend their reach beyond automated IP connections to communicate with those requiring manual file transfer via the Web Portal or fax with VLFax. This allows for a seamless communication process with all partners, regardless of technology level, without compromising security or slowing down business.

Some of the highlights of this release include:

• Web Portal: A customizable web portal, VLPortal, allows trading partners to view file transfer history and manually upload and download files. It can also be used to communicate information to trading partners. VLTrader only.
• Faxing: Enterprise fax, inbound and outbound faxing with VLFax (hardware costs may apply). VLTrader only.
• HTTP PUT+GET command: Send and receive payload in one server request/response.
• FTP/SSH FTP transfer resume: Failed transfers are resumed based on defined settings.
• SMTP multiple recipients: Send SMTP payloads to multiple (open-ended) recipients without requiring an SMTP forward proxy.
• SMTP Support: Already a feature in VLTrader, client-side SMTP is now also available in LexiCom.
• Native support for Windows and Linux 64bit operating systems.
• VLNavigator:
  • LDAP: LDAP (Lightweight Directory Access Protocol) authentication for verifying user logins using an external directory service.
  • Host folder privileges: Trading Partner Connections (Hosts) are only viewable and/or editable by role-based account settings allowing security across multiple business units.
  • Web GUI: Offers remote access via a web browser to VLNavigator.

If you are a current user of VLTrader or LexiCom and have not updated your software, I encourage you to review the complete release notes by logging-in with a valid serial number at:
http://www.cleo.com/support/byproduct/VLTrader/documentation/index.php. Updating your software is easy–simply click the “check for update” button from with the Tools menu of the software interface. Contact Cleo support with any questions: support@cleo.com or 1-866-444-CLEO.

“We’ve been so impressed with Cleo’s VLTrader. Cleo got us up and running  in a totally new, bleeding edge environment, and they got right back to us with answers to our questions and never got frustrated with the number of questions presented.  They have made VLTrader very robust and flexible.  It even allows special programs to be executed to match our unique requirements and notifies us of any communication failures,” said Carl Eaton of DPC Systems, Inc.

Mr. Eaton went on to say, “When a major target communications site changed to an unexpected format, Cleo worked until they had a version that would seamlessly matched the new protocol.  VLTrader is a stable, Drummond certified product that has performed very well over the last two years.  I would highly recommend this product to anyone.”

For additional customer testimonials visit: http://www.cleo.com/about/testimonials.php