Use your own GUI splash screen for VLTrader or LexiCom!  Get creative for the holidays or plug your company logo by placing a picture file in the conf/images directory in the VersaLex home directory. The filename must start with “splash.” (the word splash followed by a period). Supported formats include JPEG, GIF, and PNG. The image can be no larger than 525X340 pixels and no smaller than 250X100 pixels.

Chrysler Network infrastructure is implementing some changes that will change the resolution of the ebmx.extra.chrysler.com DNS. The date for this has been set as: 7/19/2009 @ 00:00.

If you have your server/PC behind a firewall, and the following IPs now need to be allowed:
129.9.70.68
129.9.102.68
129.9.102.69
129.9.70.69

Note that, due to the redundant, load balanced configuration of EBMX, Chrysler cannot guarantee which of the four IPs will be the resolution to ebmx.extra.chrysler.com at any one time, therefore, they suggest all four be configured as allowed.

Below is the note from Chrysler that you may have already received:
**************************************

ATTN: All HTTPS Mailbox and AS2 User’s of Chrysler’s EBMX (Electronic Business Message eXchange)

Chrysler Network Operations will be implementing an infrastructure change on:
7/19/2009 @ 00:00 EDT

This will CHANGE the IP resolution of:

https://ebmx.extra.chrysler.com [DNS for HTTPS Mailboxing]
and
http://ebmx-as2.extra.chrysler.com [DNS for AS2]

Most suppliers/trading partners SHOULD NOT be affected by the above change.

Very few suppliers/trading partners have specific firewall rules which will prevent communication with EBMX after the change.

If you are one of these suppliers/trading partners, please contact EBMX support via email:
ebusdesk@chrysler.com

or, via Chrysler’s Service Desk:
call: 800.332.9978
open a ticket – ensure it is routed to ticket group: EBMX

Please ensure you provide your name, company, supplier code, phone and email.

EBMX will supply alternatives to the firewall configuration to ease conversion. The new IP resolutions will also be provided if required.
*********************************************
Feel free to also contact Cleo Support should you encounter any issues. 1-866-444-CLEO or support@cleo.com.

Thank you!

Cleo LexiCom and VLTrader now adhere to latest AS2 Messaging specifications

Rockford, IL— Cleo® Communications, today announced that VersaLex™ v4.1 achieved the latest Drummond Certification™ for Global AS2 interoperability. VersaLex is Cleo’s secure Internet communications technology that powers Cleo’s popular client-based software, LexiCom™, as well as Cleo’s managed file transfer server, VersaLex Trader (VLTrader™). This marks Cleo’s 14th consecutive certification for AS2 interoperability.

Continue to the full press release here:  http://www.cleo.com/news/pressreleases/AS2-June09.php

As a marketing professional, one of the best tools I can provide to my team is customer success stories, as I’m sure you know from experience in any business environment.  This absolutely starts with a happy customer!  I want to give thanks to all of our partners and customers who participated in creating a success story! 

That said, I find often that it can be tough to get contacts onboard, create a sense of priority, or sometimes, even to get a response.  Some hesitation is based around company policies and  I understand that everyone is busy these days.  I’ve tossed around ideas, including incentives, and I always try to respond quickly and keep things moving.

So, my question is this:  What can I do to make it easier and worthwhile for the customer?  If anyone has suggestions or processes that they have found successful, your insight is appreciated!

If you have delayed plans to attend U Connect 2009, now is the time to register! Cleo is happy to pass along a 15% discount off your registration.

This year the conference has a strong focus on reducing costs and improving supply chain efficiencies in a down economy with senior executives speaking from CVS, Lowe’s, Macy’s and Wal-Mart. Cleo has been a long-time supporter of this conference. It is highly focused, educational and well organized.

The 15% discount offer is for anyone who has not yet registered for U Connect 09 (doesn’t apply to currently registered attendees). The discount is not stackable and cannot be used in conjunction with any other discount.

To apply the discount, use the following discount code in the financial summary page of the registration: 09Exhibitor15

The web page to register is located at: http://uconnect.gs1us.org/RegisterNow/tabid/138/Default.aspx
Information on the conference is available at: http://uconnect.gs1us.org/HOME/tabid/36/Default.aspx

Of course, don’t forget to visit Cleo at booth #220!

HIPAA Compliant Faxing in Action – Read More

I  was forwarded the article below from Todd Enneking, Vice President of Business Development.  Interestingly,  it touches on some general statistics relating to “filing, deleting, and sorting paper or digital information”, all processes that can be automtated through integrated Cleo, Streem, and  partner solutions. 

Paperwork Still Rules The Day

Written by:  Joab Jackson, Senior Technology Editor for Government Computer News 

Paperwork, whether it is the dead-tree variety or the digital kind, is still the dominant chore of the average government employee. In a recent poll of 316 U.S. government and education workers conducted by Xerox and Harris Interactive, about 58 percent said they spend as much as half of their average workday filing, deleting or sorting paper or digital information.

Question: How much time each day do you spend managing information, such as sorting, deleting or filing e-mails/paper?

More than 8 hours – 1 percent
5 to 8 hours – 2 percent
1 to 4 hours – 58 percent
Less than 1 hour — 39 percent

Recently Cleo has started sending a satisfaction survey to customers who have purchased the Streem products.   We have implemented several methods for distribution, including email, fax, and voice via the Streem Alert messaging solution.  An online survey is also available at http://www.cleo.com/streem/cssurvey.php. 

We encourage customers who receive the survey to complete it and welcome you to access the online survey at anytime.  Your feedback is important to us, and the information you supply will help us to improve the quality of the Cleo-Streem experience.  Should you have additional comments or questions, please contact us 800-325-7732 or response@cleo.com.