Case Study

 

Customer Challenge

 

Business Need

With shipments coming and going from all over the world by barge, rail, road, freight and air, this logistics company needed to deliver. In logistics, timing is everything. When doing business in a global economy, the world is truly your marketplace, but moves at the speed of light with little room for error. With a desire to provide customers with a real-time look into their mission critical orders, this leading logistics company needed to put a reliable, secure and high functioning solution in place. To compensate and deliver customer satisfaction, manual processes had become the default.

IT Issue

Managing more than 10,000 transactions per day with a strong desire to improve customer EDI services, limited budget and hardware constraints made it difficult to keep up… never mind grow. With orders arriving via a multitude of sources - fax, email, and phone - then collecting, sorting and manually entering the data cost them precious time and money. Throughput and transaction processing were taxed. There was need to develop a workflow model that layered the comms piece to ensure customers never encountered bottlenecks or data processing issues.

"Without EDI, we couldn't meet SLAs," stated the Service Delivery Manager.

There was need to develop a workflow model that layered the comms piece to ensure customers never encountered bottlenecks or data processing issues.

 

Cleo Solution

VLTrader met all of the requirements that the logistics company demanded. With a comprehensive requirement list including:

• Windows Compatibility
• Data Archiving
• Event Scheduling
• Large Protocol Stack including AS2
• Drummond Certification
• Comprehensive Event Logging
• Executive Reporting
• Certificate Exchange Management
• Multi-Threading
• User Authentication
• Training & Support

Five companies made the short list. Rules-based processing and a Web Portal narrowed the list to two. Now it was about relationships and experience. Cleo was remembered for outstanding support and a proven product track record. Cleo provided a path and solution that helped them move forward and worked with their existing technology. They needed to make sure that VLTrader and their integration server would share a heartbeat and sync together. The logistics company sent 50,000 files to the integration server through 5 mailboxes in VLTrader in just 10 minutes - versus the hours it used to take! Cleo's solution was able to deliver. Now managing more than 100,000 transactions daily, they could not have sustained this growth with their existing hardware environment without using Cleo.

"It is what Cleo does and that's what I needed. . . Communications.”

Cleo was the clear choice.

 

Success Snapshot

Success Snapshot

Size: Over $6.8 Billion in Annual Revenue
Profile: Global Logistics with Offices Around the World
Software and Services: VLTrader & VLProxy
Vertical Industries: Logistics
Country/Region: Worldwide
Business Need: Seamless Customer Experience & SLA Requirements
IT Issue: EDI Management & Throughput

 

 

Freight Logistics Case Study - PDF